Job Description Responsibilities: Handle and resolve escalated customer queries through emails and chats concerning bus bookings, ensuring timely and effective resolution. Provide accurate and timely support to customer inquiries while delivering exceptional service. Prepare and present reports to management, highlighting key insights and improvements. Proactively analyze reports to identify trends, areas of improvement, and best practices. Conduct audits and deliver constructive feedback to improve overall performance and quality. Ensure adherence to and achievement of performance metrics, including NPS (Net Promoter Score), Service Level (SL), Abandonment Rate (AL), First Contact Resolution (FCR), and Repeat Contact targets. Participate in recruitment processes and lead internal meetings to ensure operational efficiency. Assign tasks to team members, monitor progress, and ensure timely completion. Compile and analyze reports to support data-driven decision-making. Monitor communication channels for security, quality assurance, and training purposes. Ensure adherence to company policies, procedures, and code of conduct. Facilitate knowledge transfer and training to alternate resources as required. Criteria: Qualification: Any Graduate with strong communication skills. Language Proficiency: Excellent fluency in English, Telugu, and Hindi(Additional language is an added advantage) Experience: Prior experience in BPO (inbound/outbound Voice/Non-Voice/Back office processes) is preferred. Candidates must have 1 2 years of documented experience in an Assistant Manager role.

Job Description Roles Responsibilities Define and Drive Design Strategy: Develop and implement a UX design strategy that aligns with the company s goals and ensures a consistent, high-quality user experience across all products. Collaborate Across Teams: Partner closely with Product, Engineering, Marketing, and other teams to understand business needs, user pain points, and technical constraints. Together, you ll create user-friendly, innovative solutions. Lead User Research Testing: Oversee user research activities to gather insights about customer behaviors, needs, and pain points. Use these insights to inform design decisions and validate solutions through testing. Create Exceptional Designs: Guide the team in developing user flows, wireframes, prototypes, and polished UI designs that bring ideas to life and delight users. Leverage and Expand the Design System: Utilize our existing design system to ensure consistency, scalability, and efficiency across all designs. Collaborate with teams to integrate it seamlessly into every product and expand its scope to support evolving design needs. Build and Maintain Design Systems: Own the creation and evolution of a design system to ensure consistency, scalability, and efficiency across all products. Mentor and Manage the Design Team: Lead, coach, and inspire a team of designers. Help them grow their skills, deliver exceptional work, and thrive in a collaborative environment. Advocate for Accessibility and Usability: Ensure designs are inclusive, adhering to accessibility standards and best practices for usability across platforms and devices. Communicate and Present Ideas: Clearly articulate design concepts, strategies, and decisions to stakeholders, incorporating feedback to refine solutions. Identify and Solve UX Challenges: Proactively identify potential design issues, such as responsiveness or platform-specific nuances, and ensure solutions are effective and scalable. Qualifications 6-8+ years of UX/UI design experience, including 2+ years in managerial roles. Expertise in design tools like Figma, Sketch, InVision, Rive, Framer, and Lottie. Strong portfolio showcasing user-centered design and problem-solving skills. Experience designing for Android, iOS, and responsive web platforms. Solid understanding of UX principles, usability, and accessibility standards. Bonus: Familiarity with HTML, CSS, and JavaScript; skills in animation or storyboarding Soft Skills Strong communication and storytelling skills. Ability to manage multiple projects and meet deadlines. Collaborative mindset with the ability to build relationships across teams. Open to feedback and committed to continuous learning.

Job Description Develop and execute a cutting-edge SEO strategy that drives significant organic growth and increases website visibility, resulting in a substantial increase in organic search rankings and traffic. Collaborate closely with design, product, engineering, content and other key stakeholders to align SEO initiatives with overall marketing objectives and ensure a cohesive, integrated approach to online marketing. Drive the creation, implementation, and analysis of SEO programs and campaigns, leveraging data-driven insights. Oversee all on-site and off-site SEO projects, ensuring the highest standards of optimization, user experience, and content relevance across the businesss websites & blog sites. Monitor and analyze website performance, conversion rates, and user behavior using advanced analytics tools, providing actionable insights and recommendations to enhance SEO performance. Identify and capitalize on emerging opportunities in the SEO landscape, including new technologies, trends, and competitor strategies, to maintain a competitive advantage. Conduct regular SEO audits, ensuring technical excellence, and promptly addressing any issues or penalties that may arise to maintain website health and rankings. Implement a robust backlink strategy, building high-quality, relevant, and authoritative links to improve domain authority and boost organic search rankings. Stay ahead of industry trends and search engine algorithm updates, devising strategies to capitalize on changes and continually optimize the companys online presence. Conduct in-depth keyword research, competitor analysis, and audience profiling to refine targeting and enhance content strategies. Establish benchmarks to measure SEO success, regularly reporting performance metrics and recommending improvements. Implement best practices for mobile SEO, voice search optimization, and user experience to capture audiences across various devices and platforms. Champion the importance of SEO across the organization, educating stakeholders about its impact on brand visibility, customer acquisition, and long-term business growth. Lead and inspire a high-performing SEO team, fostering a culture of innovation, collaboration, and continuous improvement. Qualifications Bachelor or Master s degree in Marketing, Business, Computer Science, or a related field.