Account Executive - Client Servicing

Job Description

Reporting - You will report into the Key Account Manager/Director and will be responsible for delivering on tasks and responsibilities allocated to you. Performing tasks & Providing support - You will be required to assist with running client campaigns and daily campaign coordination. Generate campaign performance reports on the respective clients and help the Account Manager in achieving the Targets, meet Performance metrics and provide good client experience. Product & Solutions Understanding While your role will largely be in business operations, you would be required to understand and articulate the different technological aspects of our products and solutions. Learning technical skills - You will get to learn and acquire technical skills related to Omnichannel marketing (Email, SMS & Whatsapp).You may also become proficient with omnichannel Interacting with people - You will interact with colleagues, clients, and other internal or external parties to deliver on your KRAs Process and Process improvements - You will be required to adhere to existing processes, however, conducting research and suggesting modifications to aid improved efficiency and effectiveness will be a add on. Research Periodic Desk research on trends, new evolutions in omnichannel communication and technologies will be something that you will be contributing to for client business development.Pre-Requisite Strong (verbal and written) communication (English) and interpersonal skills. Willingness to learn and work towards producing efficient and effective outcomes Ability to work independently and as part of a team. Strong inclination for analytical thinking and problem-solving Ability to multitask and prioritize tasks effectively. Keen sense of attention to detail and accuracy. Effective presentation skills. Ability to perform under demanding situations. Proficiency of MS word, excel and PowerPoint is mandatory. Excellent verbal and written communication skills, willing to learn and work hard, proficiency in MS Office(Word, Excel & Powerpoint).