Accounts Receivable Caller

Job Description

Key Responsibilities Call insurance companies or clients to follow up on pending or denied claims. Understand and analyze Explanation of Benefits (EOB) and insurance correspondence. Work on denials and rejections by identifying reasons and taking corrective action. Maintain and update records of follow-up actions taken. Resolve billing and payment issues efficiently while maintaining compliance with healthcare regulations (if applicable). Document all call activities and outcomes accurately in the system. Meet daily, weekly, and monthly targets for calls and collections. Collaborate with the billing team and escalate complex issues as needed. Requirements Bachelor's degree in Commerce, Business Administration, or related field. 13 years of experience in AR calling, preferably in the healthcare or BPO industry. Familiarity with medical billing terminology (CPT, ICD-10, HCPCS) is a plus. Excellent verbal communication and negotiation skills. Proficiency in MS Office and billing software (e.g., Practice Management Systems, EPIC, or equivalent). Ability to work independently and meet deadlines in a fast-paced environment. Preferred Skills Knowledge of US healthcare revenue cycle (for medical AR caller roles). Experience with payer portals and denial management. Strong analytical and problem-solving skills.