Admission Manager

Job Description

Role: Admission Manager Location: Noida Job Overview: We are seeking a highly organized and proactive Admissions Manager to lead our Central Admissions team at MetaApply Noida. This is a critical leadership role responsible for overseeing the end-to-end student application and admissions process, mentoring a team of Admissions Counsellors, QC Counsellors, and Admission Record Officers, and ensuring smooth operations aligned with institutional standards and turnaround timelines. You will be the key liaison between internal stakeholders, students, Recruiter Partners, and international universities, playing a strategic role in maintaining operational efficiency, document accuracy, and overall applicant satisfaction. Key Responsibilities: Lead and manage a team of Admission Counsellors, QC Counsellors, and Admission Record Officers . Ensure consistent and high-quality execution of the admissions lifecycle from student profile evaluation through to Enrolment in university. Allocate workloads efficiently, monitor team KPIs, and ensure fair and effective resource distribution. Conduct regular training, mentoring, and performance reviews to upskill team members and maintain motivation. Supervise application submission to various university portals, ensuring accuracy, eligibility checks, and document compliance. Oversee timely responses to university and agent communications, ensuring all updates are recorded and relayed within defined TATs. Act as an escalation point for resolving critical issues and complaints from internal/external stakeholders and Recruiter Partners. Maintain accurate student and application data in the admissions portal for tracking and reporting purposes. Prepare and present timely reports on application status , team performance, and operational bottlenecks to senior leadership. Proactively coordinate with relevant authorities, government agencies, and consulates to facilitate visa processes, establishing and nurturing productive relationships. Ensure unwavering compliance with both local and international immigration regulations and policies across all divisions, staying updated on evolving legal requirements. Expertly handle complex visa cases and escalations, demonstrating sound judgment, attention to detail, and the ability to make informed decisions, including issuing visas when required. Vigilantly monitor the performance of the Visa Centre team, meticulously tracking processing times and key metrics to enhance efficiency and Accountability. Develop and conduct comprehensive training sessions and provide ongoing professional development opportunities for Visa Officers, empowering them with the knowledge and skills to excel in their roles. Collaborate seamlessly with the Compliance Team to ensure that all visa processes are in strict alignment with legal and regulatory requirements, mitigating risks and ensuring transparency. Continuously lead efforts to improve visa processing procedures, enhance customer service standards, and implement best practices to ensure a consistently high level of service. Requirements: 8+ years of experience in the overseas education industry. Minimum 4 years of people management experience in an operations-focused team. Strong knowledge of global admissions processes, student documentation, visas compliance and university communication workflows. Proven ability to manage deadlines, performance metrics, and high-volume processing. Excellent interpersonal, written, and verbal communication skills. Hands-on experience with CRM/ERP/Admissions portals/ Salesforce etc. is a plus. Bachelor s degree required; a master s degree or specialization in Education Management or related field is preferred.