Job Title: Client Administrator (Hybrid) Location: Kochi, KeralaSalary: 3,00,000 - 4,20,000 Job Type: Full-timeShift Timings: 9:30 PM - 5:30 AM IST (U.S. Shift)Overview:We are seeking a dedicated Client Administrator to join our team in a hybrid working model. The ideal candidate will provide exceptional service to our clients, ensuring their inquiries and concerns are addressed promptly and professionally.Job SummaryAs the Client Administrator, you will be essential in providing exceptional support to our clients. Your responsibilities will include managing client inquiries via phone and email, addressing concerns, efficiently with innovative solutions.Key Responsibilities:Respond promptly to client inquiries through phone, email, and other communication channels.Record client interactions in the CRM system.Coordinate with insurance providers on client referrals and onboarding processes.Partner with the clinical team to ensure smooth client onboarding.Promptly respond to clinical team on client related queries, ensure SLAs are metPrepare and deliver weekly and monthly reports.Work collaboratively with the marketing team to manage client leads effectively.Serve as the primary point of contact for client concerns and questions.Support the insurance and billing team by providing client-related clarifications.Desired Candidate Profile:Any graduate with 3-4 years of experience in a similar role within the healthcare industry.Familiarity with medical terminology and health insurance plans.Proficiency in Microsoft Office (Word, Excel, Outlook).Strong communication and organizational skills.Excellent telephone etiquette.Salary & Benefits:Annual Salary: 3,00,000 - 4,20,000 LPAMedical insurance coverageAnnual performance bonusPaid time offHybrid working model with work-from-home flexibilityAdditional Requirements:Availability to work night shifts is mandatory.Location: Hybrid, with in-person work required at times.If you're passionate about client support and are looking for a dynamic role in a growing company, apply today!

Job Title: Client Success Manager - US Location: Kochi, KeralaSalary: 1,00,000 plus IncentivesJob Type: Full-time (Hybrid)Shift Timings: 9:30 PM - 5:30 AM IST (U.S. Shift)About A.G.E.S Learning SolutionsSince 2008, A.G.E.S Learning Solutions has been dedicated to providing analytical, goal-driven programs to families, schools, and homes across the Greater Bay Area. Our mission is to empower employees to deliver top-tier service using advanced techniques and technology-based Applied Behavior Analysis (ABA).OverviewWe are seeking a dynamic and results-oriented Client Success Manager to join our team in a hybrid working model. This role is ideal for a motivated professional who excels in client acquisition, business development, and maintaining strong client relationships.Job SummaryAs the Client Success Manager, you will be responsible for driving client acquisition and fostering long-term relationships through strategic business development . Your goal will be to ensure client satisfaction while identifying and executing opportunities for organizational growth.Key ResponsibilitiesClient Acquisition:Identify, engage, and acquire potential clients through proactive outreach and networking.Develop and execute strategies to expand the client base and meet acquisition targets.Collaborate with the marketing team to nurture leads and convert them into long-term clients.Business Development:Build and maintain strong relationships with existing clients, understanding their needs and delivering tailored solutions.Drive client retention by ensuring consistent and high-quality service delivery.Identify opportunities for upselling and cross-selling services to meet organizational goals.Prepare and present periodic performance and progress reports to senior management.General Responsibilities:Maintain updated records of client interactions in the CRM system.Partner with internal teams (clinical, billing, and operations) to ensure seamless client onboarding and satisfaction.Stay informed about market trends and competitor activities to inform business strategies.Desired Candidate ProfileBachelors degree in Business Administration, Marketing, or a related field.6 - 7 plus years of experience in client acquisition, business development, or account management, preferably in the healthcare or related industries.Exceptional communication and interpersonal skills with the ability to build rapport with clients.Strong analytical and problem-solving skills to address client concerns effectively.Proficiency in CRM tools and Microsoft Office Suite (Word, Excel, PowerPoint).Availability to work in U.S. shift hours (night shift).Salary & BenefitsAnnual Salary: 1,00,000 plus incentivesInsurance coverage.Annual performance bonuses.Paid time off and holidays aligned with U.S. schedules.Hybrid work model offering flexibility.Additional RequirementsAvailability to work night shifts is mandatory.Occasional in-person attendance at the Kochi office is required.If you are passionate about building strong client relationships and driving business growth in a dynamic and fast-paced environment, apply today!