Job SummaryWe are seeking a highly detail-oriented and well-organized Data Processing Analyst with 3+ years of experience in SQL, SQL coding, Alteryx or Tableau. The ideal candidate will be responsible for data extraction, transformation, validation, and visualization to support business operations. The role requires strong analytical skills, the ability to multitask, and a structured approach to problem-solving.Major Areas of PerformanceExtract, clean, and process large datasets using SQL and Alteryx.Develop and optimize SQL queries and scripts for data transformation and reporting.Ensure data accuracy, integrity, and consistency through validation and quality control checks.Support cross-functional teams with data-driven insights and recommendations.Maintain and update documentation for data processing workflows and reporting procedures.Identify and resolve data discrepancies, inefficiencies, and bottlenecks.Manage multiple tasks efficiently, prioritizing work based on business needs and deadlines.Qualification Requirements:Bachelors degree in Computer Science, Data Science, Information Technology, or a related field.Experience:3+ years of hands-on experience in SQL coding, data processing, and analysis.Proficiency in SQL (writing complex queries, stored procedures, and performance tuning).Experience working with Alteryx for data preparation and automation.Ability to handle large datasets efficiently and ensure data accuracy.Skills:Excellent problem-solving skills and attention to detail.Strong organizational and multitasking abilities to handle multiple projects simultaneously.Effective communication skills to collaborate with technical and non-technical stakeholders.

Job SummaryWe are seeking a highly detail-oriented and well-organized Data Processing Analyst with 3+ years of experience in SQL, SQL coding, Alteryx or Tableau. The ideal candidate will be responsible for data extraction, transformation, validation, and visualization to support business operations. The role requires strong analytical skills, the ability to multitask, and a structured approach to problem-solving.Major Areas of PerformanceExtract, clean, and process large datasets using SQL and Alteryx.Develop and optimize SQL queries and scripts for data transformation and reporting.Ensure data accuracy, integrity, and consistency through validation and quality control checks.Support cross-functional teams with data-driven insights and recommendations.Maintain and update documentation for data processing workflows and reporting procedures.Identify and resolve data discrepancies, inefficiencies, and bottlenecks.Manage multiple tasks efficiently, prioritizing work based on business needs and deadlines.Qualification Requirements:Bachelors degree in Computer Science, Data Science, Information Technology, or a related field.Experience:3+ years of hands-on experience in SQL coding, data processing, and analysis.Proficiency in SQL (writing complex queries, stored procedures, and performance tuning).Experience working with Alteryx for data preparation and automation.Ability to handle large datasets efficiently and ensure data accuracy.Skills:Excellent problem-solving skills and attention to detail.Strong organizational and multitasking abilities to handle multiple projects simultaneously.Effective communication skills to collaborate with technical and non-technical stakeholders.

Job SummaryWe are seeking a Result Processing Associate with experience in account management, data auditing, data quality checks, data governance, and ensuring data accuracy and integrity. The ideal candidate should be detail-oriented, possess strong analytical skills, and be familiar with HIPAA compliance regulations. Basic proficiency in Excel is required for data handling and reporting.Major Areas of PerformanceOversee result processing workflows and ensure accuracy in data reporting.Perform data audits, quality checks, and governance reviews to maintain data integrity.Ensure compliance with HIPAA regulations in data handling and processing.Conduct account management activities, including tracking, reconciliation, and reporting.Identify and correct data discrepancies and inconsistencies to maintain high-quality standards.Utilize Excel for data entry, basic analysis, and report generation.Provide insights and recommendations for process improvements related to data accuracy.Qualification Requirements:Bachelors degree in Business Administration, Data Management, Information Systems, or a related field.Experience:Experience in result processing, data auditing, account management, or related roles.Strong understanding of data quality control, data governance, and accuracy standards.Skills:Familiarity with HIPAA compliance and regulations related to data privacy and security.Basic proficiency in Microsoft ExcelStrong attention to detail and ability to manage multiple tasks efficiently.Excellent problem-solving and analytical skills.Ability to communicate effectively with stakeholders and team members.

Key Responsibilities:Governance Framework Implementation:Develop, implement, and monitor the governance framework for the BPO operations.Ensure that all operations are compliant with industry standards, regulations, and organizational policies.Ensure adherence to contractual SLAs and KPIs with clients.Policy and Procedure Management:Lead the creation, review, and enforcement of operational policies and procedures to maintain consistency and compliance.Regularly audit processes to ensure proper governance, risk management, and compliance controls are being adhered to.Address any gaps identified in the governance processes and ensure corrective actions are taken.Risk Management:Proactively identify and assess operational risks within the BPO environment.Design and implement strategies to mitigate risks, ensuring minimal disruption to operations.Lead incident management protocols and ensure appropriate actions are taken to resolve issues promptly.Stakeholder Engagement:Maintain effective communication with senior leadership and stakeholders regarding governance performance, compliance reports, and risk assessments.Act as a liaison between clients and internal teams to ensure governance policies are communicated, understood, and implemented correctly.Performance Reporting:Prepare regular governance reports for internal stakeholders and clients, highlighting performance, compliance, and any risk-related issues.Utilize KPIs, metrics, and audits to assess governance performance and implement continuous improvement initiatives.Training and Development:Lead governance-related training programs for operational staff to ensure awareness of compliance requirements and governance practices.Continuously assess and update training materials to reflect changes in industry regulations or internal policies.Continuous Improvement:Drive continuous improvement initiatives by identifying opportunities to enhance governance practices, operational efficiency, and quality control.Partner with other departments (e.g., IT, Quality Assurance, HR) to enhance governance structures and operational workflows.Client Relationship Management:Engage with clients to understand their governance expectations and ensure BPO operations meet their needs.Address any governance-related concerns or queries from clients in a timely and professional manner.Qualifications:Bachelor's degree in Business Administration, Operations Management, or a related field (Master's preferred).3+ years of experience in operations governance, risk management, or compliance within the BPO or outsourcing industry.Must be data driven must know how to do reports / read data and do certain analysis Must know excel Proven experience in managing governance frameworks and regulatory compliance.Strong knowledge of industry standards, SLAs, KPIs, and contractual agreements in the BPO environment.Excellent communication, leadership, and stakeholder management skills.Ability to analyze data, identify trends, and implement corrective actions.Certification in Governance, Risk, and Compliance (GRC) is a plus.Skills & Competencies:Strong problem-solving and critical-thinking abilities.Detail-oriented with the ability to assess complex situations and develop practical solutions.Knowledge of compliance tools, risk management systems, and audit processes.Exceptional organizational and time management skills.Ability to work under pressure and manage competing priorities.Preferred Qualifications:Previous experience in a BPO operations leadership role.Familiarity with automation tools and digital governance frameworks.Experience working with global or multi-geography BPO operations.Working Conditions:Full-time position, with occasional travel required.Flexibility to work across different time zones, depending on client needs.

Email Marketing and CRM SpecialistWe are looking for an experienced and motivated Email Marketing Specialist to join our Digital and Growth Marketing team. Your primary responsibilities will include:Developing and implementing CRM strategies.Managing email marketing campaigns.Using data insights to improve customer engagement.Your proficiency in HubSpot and hands-on experience in CRM will be essential in achieving significant results and optimizing our marketing initiatives.CRM Strategy Development:Collaborate with the team to define CRM strategies that align with business objectives.Analyze data to segment audiences and tailor messaging for maximum impact.Develop customer journey maps and identify opportunities for engagement and conversion.Email Marketing:Create and execute email marketing campaigns from concept to deployment.Craft compelling email copy and design templates that resonate with target audiences.Monitor email deliverability and optimize email send practices.A/B test email campaigns to improve open rates, click-through rates, and conversion rates.Market Analysis:Stay updated on industry trends, emerging technologies, and best practices related to CRM, Salesforce, and email marketing.Conduct research to identify market dynamics, competitive landscapes, and potential opportunities for innovation.Data Analysis:Analyze campaign performance and customer data to derive actionable insights.Use data to refine and optimize CRM and email marketing strategies continuously.Automation and Personalization:Implement marketing automation workflows to nurture leads and improve customer retention.Personalize email content and offers based on customer behaviours and preferences.HubSpot Management and Innovation:Develop, administer, and manage the HubSpot CRM platform, ensuring it meets evolving business requirements.Explore and implement new HubSpot features and integrations to optimize workflows, reporting, and campaign effectiveness.Provide training and support to team members on HubSpot usage and best practices.Cross-Function Collaboration:Maintain regular communication with senior leadership to provide updates on campaign performance and recommendations for improvement.Be responsive to requests and adapt strategies based on feedback.QUALIFICATIONSOverall 6-8 years of experience in CRM and Email Marketing Management.Proficiency in CRM platforms such as HubSpot is mandatory, with a focus on driving innovation and optimizing its use for marketing efforts.HubSpot certification is preferred.Experience with Microsoft Excel (vlookups and pivot tables) and HTML basics.Hands-on experience with Email Marketing and CRM tools like HubSpot.Excellent team player with experience Strong interpersonal, presentation, and communication skills.Must be a self-starter with good time/project management skills.Exceptionally well-organized with strong attention to detail.Critical thinker with analytical and problem-solving skills.Strong logical reasoning skills and out-of-the-box solutions.An affinity for new technologies and platforms with an ability to implement them in relation to business problems.Highly perceptive and adaptable to different situations, with the ability to thrive in a fast-paced, dynamic environment.

Automation EngineerLocation: [Gurugram]Role Overview:The Automation Engineer will be responsible for developing and implementing automation solutions, leveraging forensic IT expertise, DevOps experience, script writing, and database management.Key Responsibilities:Develop and implement automation solutions to enhance business efficiency.Utilize forensic IT techniques to investigate and resolve technical issues.Leverage DevOps capabilities to streamline deployment and operational workflows.Create and optimize scripts for automation and system integration.Manage and optimize databases to support automation initiatives.Write DB scripts/queries in SQL. Deep knowledge of technical architecture in multiple platforms and stacksQualifications & Experience:Bachelor's/Master's degree in Computer Science, IT, or a related field.5+ years of experience in automation, forensic IT, and DevOps.Strong scripting skills (MySQL, AWS, Python, Bash, PowerShell, etc.).Experience with database management and optimization.Familiarity with current AI tools to help with reverse engineering of current code base.Expertise in Automation Frameworks: Hands-on experience with tools like Selenium etc.Quadient (GMC) preferredSkills Required:Forensic IT expertise and troubleshooting.DevOps tools and methodologies.Scripting and automation frameworks.Database expertise and performance optimization.White-hat hacker mindset

Full Stack Application Developer WantedWe're looking for a passionate, cutting-edge developer who lives and breathes code and is ready to make a real impact on our diverse, global team. If you have a flair for innovative problem-solving and a proven track record (GitHub! ), we want to hear from you!What You'll Do:Develop & Innovate Build and maintain modern full stack applications using technologies like React, and Node.js Integrate state-of-the-art libraries and tools from our stack (e.g., react-router, ag-grid, vite, redux, and more).AWS & Infrastructure Interaction Work with AWS services including Cloudfront, EC2 (Ubuntu), and S3logging in when needed to write scripts, update security keys, manage environment variables, and update packages.CI/CD & Linux Mastery Set up and maintain CI/CD pipelines (GitLab experience a plus, but git fundamentals are key). Leverage your solid Linux know-how to streamline development and deployment processes.Database & ORM Expertise Develop database tables and views in Microsoft SQL Server. Know how to read an execution plan. Demonstrate working knowledge of ORMs (e.g., Sequelize) to interface seamlessly with our data layers. Working knowledge of cloud data warehouses like Snowflake, Redshift, or BigQuery. We use Snowflake.Team Collaboration & Communication Thrive in a culturally diverse, remote team environment. Bring native-level English skills and the ability to understand not just direct instructions, but the underlying goals behind tasks.What We're Looking For:Passion & Proven Experience You truly love coding and have personal projects or a GitHub repo to prove it. 8+ years of web-based development experience Stay updated with the latest trends and developments in full stack technologies.Technical Prowess Solid front-end expertise with React and its ecosystem. Proficiency in back-end development with Node.js, Express, and related tooling. Hands-on experience with AWS, CI/CD processes, Linux environments, writing SQL, and ORM integration.Availability: Must be available during core working hours that overlap with EST/PST time zones. Our daily standups are at 11AM EST.Database & SQL Skills Advanced knowledge of Microsoft SQL Server SQL and ORM integration.Collaborative Spirit Excellent teamwork, communication skills, and the ability to take direction and offer innovative solutions.