After Sales & Service Co ordinator

Job Description

Company Description Omnia Technologies is a leading Group in designing and manufacturing automated and sustainable equipment solutions for the beverage, food, and pharma industries. Omnia Technologies India, located in Pune, is the dedicated commercial and service branch for the Asian market, providing commercial support, technical assistance, preventative maintenance, and post-sales assistance. Job Summary: We are seeking a proactive and detail-oriented After Sales & Service Coordinator to join our team in Chakan. The candidate will be responsible for preparing quotations and offers for spare parts, coordinating with clients for after-sales support, and maintaining accurate service records. Strong skills in MS Excel and Word are essential for success in this role. Key Responsibilities: Prepare and issue offers/quotations for spare parts in a timely and accurate manner. Coordinate with the service team for scheduling and follow-up on service calls. Communicate with customers regarding spare part requirements, pricing, delivery timelines, and order status. Maintain records of customer interactions, offers, and service history. Monitor inventory levels of spares and coordinate with stores for dispatch. Assist in generating monthly service reports and data analysis. Ensure customer satisfaction through prompt and professional support. Required Skills: Proficiency in MS Excel (VLOOKUP, Pivot Tables, Data Validation) and MS Word . Strong written and verbal communication skills. Good organizational and multitasking abilities. Knowledge of spare parts handling and service documentation. Qualifications: Graduate/Diploma in Engineering or any related field. 3–4 years of experience in after-sales/service coordination or spares handling. Preferred Attributes: Prior experience in manufacturing or capital equipment industry. Familiarity with ERP systems (e.g., SAP B1) will be an added advantage. Show more Show less