Job Description

Role & responsibilities Job Title: After Sales Service Team Leader Department: After Sales Service (TMS) Location: Bangalore, Hyderabad and Chennai Reports To: Service Manager Job Summary: The After Sales Service Team Leader is responsible for leading and managing a team of service professionals including Carpenters, Polishing Technicians, and General Technicians. The role involves ensuring high-quality service delivery, effective communication, adherence to service standards, and continuous improvement through methodologies like 5S and Kaizen. Key Responsibilities: Team Management: Lead, mentor, and supervise a team of technicians and carpenters. Monitor team performance and provide feedback for continuous improvement. Ensure adherence to company policies, safety standards, and service guidelines. Service Operations: Oversee after-sales service operations, including carpentry, polishing, and technical repairs. Ensure timely and quality resolution of customer complaints and requests. Maintain and monitor Work-In-Progress (WIP) to achieve timely completion of tasks. Technical Skills Management: Provide guidance and training to the team on carpentry, polishing, and technical repairs. Implement 5S and Kaizen principles for improving operational efficiency. Maintain and update technical knowledge and skills relevant to the role. Communication & Coordination: Liaise with internal departments to ensure smooth operations. Communicate effectively with customers to resolve issues and provide updates. Prepare and present reports on service operations and improvements. Process Improvement: Identify areas of improvement and implement best practices using Kaizen. Ensure compliance with organizational standards and continuous development programs. Required Technical Skills: Carpentry Polishing Technical Repairs Team Leadership Communication Skills Basic Computer Knowledge MS Office (Word, Excel, PowerPoint) 5S Methodology Kaizen Principles Work-In-Progress (WIP) Management Personality Development Qualifications & Experience: Diploma/ITI in a relevant field or equivalent work experience. Minimum of 5 years experience in after-sales service or a related role. Proven experience in managing teams and implementing process improvements. Preferred Attributes: Strong leadership skills. Excellent problem-solving and decision-making abilities. Ability to work under pressure and handle multiple tasks. Employment Type: Full-Time Application Process: Please send your resume to careers@royaloakindia.com with the subject line: 'Application for After Sales Service Team Leader.'