Agent, Customer Support Representative

Job Description

Job Family Outsourcing Services Job Profile Agent, Customer Service Representative Location Gurgaon Organization Assignments Business Unit: CX Customer Experience Company: Bill Gosling India Pvt Ltd Job Description Summary Interacts with customers/ customer information on a daily basis, promptly responding to all inquiries in a courteous and efficient manner. Provides information to customers about product features. Helps customers when they are faced with problems or need information and/or ensure customer information is updated accurately. Job Description Interacts with customers/ customer information on a daily basis, promptly responding to all inquiries in a courteous and efficient manner. Provides information to customers about product features. Helps customers when they are faced with problems or need information and/or ensure customer information is updated accurately. Help customers with complaints and questions, give customers information about products and services Ensure to deliver BGO and client metrics and expectations on a regular basis. Ensure customer satisfaction and provide professional customer support Update customer files with appropriate information and ensure information being placed in customer files follow regulatory, client specific, and corporate guidelines Engage with customers on all inbound/outbound calls, emails, and other channels of communication applicable and/ or supports to update customers account information Champion company core values and other company programs Other duties as assigned Education Minimum High School Diploma or equivalent is required Experience Previous experience in an Agent/Customer Service Representative is preferred but not required Certificates/Licenses There are no personal certification or licensing requirements for this job.