Job Description

Role & responsibilities Develop and execute the strategy focusing on footprint rationalization, and optimization, Six Sigma principles, lean efficiency, continuous improvement strategy, techniques & tools into all processes as key drivers to process and continuous productivity & quality improvement, strategy supporting profitable growth for the enterprise and world class operations Deployment of Standardized Transaction Quality Monitoring & Excellence Assessment across the organization Deployment of Discovery Methodology, Transition Methodology, Continual Improvement Methodology, Operations Methodology applicable to industry Alignment of organizational metrics to Excellence frameworks Implement strong governance to address Operations Quality and Improvement projects and initiatives Drive projects to optimize Cost of Quality & improve ROI Deploy AI, ML, Analytics based SMART audits & also drive audit automations Ensure implementation of IMS standards, processes & procedures Facilitate review of departmental HIRA & OCP and provide inputs in alignment with the requirements of management standards. Review & advise departments on adequacy of IMS Documents. Knowledge of ISO standards like ISO 9001:2015 (QMS), ISO 14001:2015 (EMS), ISO 50001:2018 (EnMS), ISO 45001:2018 (OH & SMS) and ISO 55001:2014 (AMS) Perform internal audits within the framework of the above standards Co-ordinate with IMS consultants & certification bodies and ensure that the job is executed as per intended requirements To co-ordinate and support for the activities associated with compliance of IMS, BBS and associated activities. To co-ordinate with required stakeholders, departments, contractors, & personnel, and collect, collate and analyze the data/ information and present for decision making to HOD Will be responsible to oversee & improve all business processes Conducting continuous assessment and identifying opportunities for improvement & initiate projects Applying and incorporating key metrics which will allow effective management of core processes. Develop and maintain a quality control program that assures customers receive a quality service Ability to build and develop a world class operations leadership team, including early career talent pipelines and leadership succession planning Effectively implement Excellence models and drive Compliance Audits. Ability to train and conduct workshops in Business Excellence Ability to identify process re-engineering requirements against end-to-end service provisioning Preferred candidate profile Certified for Lean Six Sigma Green / Black Belt Knowledge on Statistical Tools, Lean Tools is must Knowledge of latest continuous improvement practices and industry trends with strong business & financial acumen Strong analytical, organizational, and problem-solving skills Knowledge of Customer Service domain or Digital transformation domain (preferred, but not mandatory) Process optimization experience Impeccable reporting and management skills