Air Arabia is looking for HR Business Partner to join our dynamic team and embark on a rewarding career journey. Serve as a strategic partner to the business and provide guidance on HR issues related to talent management, performance management, employee relations, compensation and benefits, and organizational development. Collaborate with business leaders to develop and implement HR programs that align with the company's values and goals. Provide coaching and guidance to managers and employees on employee relations issues, performance management, and career development. Partner with talent acquisition to ensure the recruitment and retention of top talent and support the onboarding of new employees. Provide guidance on compensation and benefits programs and support the development of annual performance and compensation reviews. Work with management to identify and develop training and development opportunities to enhance employee skills and support business objectives. Lead and support change management initiatives and provide guidance on organizational design and development. Ensure HR policies and practices are compliant with all relevant laws and regulations. Maintain accurate employee records and ensure data privacy and security. Excellent communication, interpersonal, and coaching skills.

Manages day-to-day HR activities, ensuring smooth delivery of services in talent acquisition, onboarding, retention, employee relations, payroll, compensation and benefits, and HRIS, ensuring compliance with company policies. Partners with Group HR teams for guidance and support. Prepares and monitors the manpower forecast, budget, and cost estimates. Manages manpower utilization and HR expenditures, ensuring alignment with budget parameters. Leads the recruitment process, including sourcing, screening, and selection of candidates. Oversees onboarding programs to ensure seamless integration of new employees. Develops initiatives to foster a positive work environment and enhance employee engagement. Coaches and supports line managers in performance evaluation, productivity improvement, and the implementation of performance-based rewards and recognition programs. Manages competitive compensation programs, benefits administration, local payroll processes in collaboration with the Group HR team. Ensures timely and accurate statutory filings related to compensation and benefits. Provides support in identifying employee development needs and career growth opportunities. Arranges internal/external training courses to enhance employee development. Oversees employee welfare services, grievance handling, and disciplinary actions, ensuring fair treatment and compliance with policies. Ensures HR policies adhere to local legal requirements, consulting with legal counsel on disputes and advising management on appropriate actions. Maintains strong relationships with government authorities and HR networks to facilitate daily operations and resolve administrative matters. Manages the performance of the HR team by setting clear KPIs. Provides ongoing coaching and development to foster team capabilities. Qualifications (Academic, training, languages) Bachelor degree in Human Resources or Sciences/ Management/Administration or equivalent from a recognized university; alternately a higher diploma or certificate in a related field combined with needed years of experience. Must have completed two or more of the job related trainings such as Competency Based Interviewing Techniques , Effective/Advanced Interviewing Skills , Interviewing and Selection , Negotiating and Influencing , Evaluation and Assessment , Performance Management , etc. Professional HR qualifications and certificates such as PMS, HP, HRP, SHRP, etc. are preferred. Ability to use technology systems/tools mainly those of recruitment Sourcing Engines and agencies, ERP, etc. Proficient in Microsoft Office (Advanced Excel), Internet, LinkedIn, and Web Search. Cost Control, Project Management, and Compliance, and Train the Trainer trainings are an added value. Excellent written and verbal communication, business writing, presentations, and reporting skills etc. Fluent in English Language, (Arabic language is a preferred) Work Experience 8 years of progressive HR experience of which at least 2 years in supervisory or team leader role, preferably in shared service environment. Proven track record in managing full-cycle HR operations, including recruitment, compensation, employee relations, and payroll. Excellent interpersonal, and team-building skills. Strong communication and negotiation abilities, with a focus on building effective relationships across departments and levels. Strong analytical and problem-solving skills.

Job Purpose Provide a high level of customer service and support to both existing and new clients and suppliers. Provide guidance and support to clients, using a variety of communication methods to enable the smooth running of day to day operations within the department. Key Result Responsibilities Process bookings, visas, and travel arrangements for clients accurately and efficiently, ensuring compliance with company procedures. Effectively upsell and promote products and services to achieve revenue targets. Build long-term relationships with clients and partners, ensuring confidentiality and maintaining operational excellence. Focus on enhancing financial growth and customer experience through market research and tailored offerings. Deliver outstanding customer service across all communication channels, adhering to company policies and service SLAs. Address client queries promptly, manage complaints calmly, and escalate issues through appropriate channels when necessary. Maintain a comprehensive understanding of services and systems (Air & Land arrangements). Finalize DSR (Daily Sales Report) and documentation on the issuance day to ensure seamless reporting. Foster collaboration by sharing knowledge and information with colleagues. Work flexible shifts, including weekends and holidays, and handle workloads effectively under pressure. Be adaptable to perform duties in different branches and locations based on business needs. Qualifications (Academic, training, languages) Bachelors/ Masters degree in travel/management/hospitality or related field. Certifications in sales management or IATA or related areas would be an advantage. Work Experience Minimum 3 years of experience within the travel industry. Proficiency with Microsoft Office Suite and CRM software. Previous experience using travel systems (like Galileo/Amadeus/Sabre or similar) would be an advantage.

Acts as Air Arabias ambassador; strives to achieve customers loyalty and to promote a positive corporate image, at all times, through enhancing the overall customers experience. Provides excellent customer service to all passengers whilst ensuring their safety and comfort are achieved throughout the complete flight cycle. Be ready and fit to operate ensuring productivity is in line with set measures and companys adopted policies and procedures. Key Result Responsibilities Conduct: Ensures timely attendance, proper grooming, fitness and legality of self for the assigned flights. Attends Briefing to ensure acknowledgement of flight details, distribution of roles, targets, security checks, boarding, etc. Safety Measures: Instructs passengers on safety procedures to be followed ensuring their safety and comfort at all times. Identifies areas of safety and security risks and partners with the Cabin Supervisor to take remedial action in accordance with the SOPs (Standard Operating Procedures). Administers first aid to passengers where necessary. Informs Cabin Supervisor, Flight Crew and Captain, as appropriate, with any irregularities and malfunctions promptly. Customer Service: Welcomes passengers and assists in their boarding formalities; enters necessary data into the aircraft log book as per Air Arabia and GCAA/CAA adopted procedures. Provides constant excellent customer services to passengers by attending to their individual pre-bookings, requests and needs. Identifies and assists passengers experiencing stress or difficulties in accordance with the corresponding policies and procedures detailed in the Operations Manual and other relevant instructions. Contributes to maximizing on-board revenue and Charity Cloud program by efficiently promoting the on-board meals, products and charity services and thereby achieves individual and team targets. Ensures proper and secure handling of cash and credit card payments received against individual sales and donations managed by him/her. Crosschecking and Reports: Carries out pre-flight checks to ensure sufficient supplies, emergency equipment, catering equipment and other specified equipment prior to take off; provides report for any deficiencies to Cabin Supervisor and/or Captain as appropriate. Assists in ensuring the aircraft cabin is cleaned thoroughly at transit stations and that adequate re-catering and duty free products are provided before flying. Ensures orderly and complete handover/takeover of the cabin to/from catering, cleaning and/or maintenance staff. Carries out the post-flight briefing and assessment reports as per adopted policies and procedures: provides objective evaluation of the Cabin Supervisor, reports any problems or discrepancies on flight, closing and sealing of duty free containers. Accounts to Cabin Supervisor for the conduct of passengers; carries out the duties of Cabin Supervisor when designated as such by the Captain. Maintains necessary professional and safety knowledge and competitiveness by attending recurrent trainings, emergency procedures trainings, and educational workshops and by ensuring current license. Contributes to team effort by accomplishing related results and achieving allocated sales targets and objectives. Important Requirements Minimum Height: 160 cm (Female), 170 cm (Male) Weight: To be in proportion to Age and Height Clear skin with no marks or tattoos that would be visible whilst wearing the cabin crew uniform Medically/ Physically fit to perform Cabin Crew duties Ability to swim with aid of a flotation device Qualifications (Academic, training, languages) Diploma or Higher Secondary Certificate is acceptable for this role; a diploma in Travel/ Tourism is a plus. Training in First Aid, Safety and Emergency Procedures are an added value. Fit to fly, has good general health, no serious medical conditions or chronic diseases. Proficient in Microsoft Office. Language: Must be fluent in Written and Spoken English. Work Experience Previous experience as a cabin crew in the Airlines is a must. Active cabin crew license is an advantage. Capable of working in shift pattern and for extended working hours. Shows high flexibility and adaptability to frequent changes and busy schedules. Demonstrates the ability to contribute and successfully deliver against policies, procedures, and set KPIs.