Role & responsibilities Seeking a dynamic professional to drive FASTag sales through strategic onboarding, market research, and data analysis. Collaborate with product and tech teams for customer-first solutions. Leverage industry insights to enhance operations, optimize channels, and recommend process improvements for efficiency and superior customer service. Strong FASTag product knowledge required. Preferred candidate profile Develop and implement a comprehensive sales strategy and onboarding of customers to achieve FASTag sales targets. Conduct thorough market research to identify opportunities, monitor industry trends, and stay ahead of competition. Work with the Product and tech team to ensure the products and services are always designed with customer-first solutions.Data Analysis study to understand the business dynamics and prepare the strategies accordingly. Extensive knowledge and understanding of FASTag products, operations, and current market trends.Identifying the changing market trends, channel development for acquiring business, and providing high quality customer service.Recommend improvements to processes and policies across the FASTag business to drive operational efficiencies and high-quality customer service.

Position Overview: We are seeking a dynamic and experienced HR & Administration Manager to oversee and manage our human resources and administrative functions. The ideal candidate will possess strong leadership skills, a deep understanding of HR best practices, and a proven ability to streamline administrative processes. This role requires a strategic thinker who can drive organizational growth while ensuring compliance and maintaining a positive work environment. Key Responsibilities: 1. Human Resources Management:Recruitment & Onboarding: Lead recruitment efforts, including creating job descriptions, sourcing candidates, conducting interviews, and facilitating the onboarding process for new hires. Ensure a smooth and positive candidate experience.Employee Relations: Act as a point of contact for employee concerns and grievances. Mediate conflicts, provide support, and implement effective solutions to maintain a harmonious work environment.Performance Management: Develop and manage performance appraisal systems. Provide guidance and support to managers and employees on performance-related issues. Identify training and development needs and coordinate appropriate programs.Compensation & Benefits: Administer employee compensation and benefits programs. Conduct salary reviews, manage benefits enrolment, and ensure compliance with legal and company policies.Compliance: Ensure adherence to labour laws, regulations, and company policies. Maintain up-to-date knowledge of employment laws and best practices. Prepare and submit required reports and documentation.HR Policies & Procedures: Develop, implement, and maintain HR policies and procedures. Ensure consistency and fairness in HR practices across the organization. 2. Administration Management:Office Management: Oversee daily office operations, including facilities management, office supplies, equipment maintenance, and vendor management. Ensure a productive and efficient working environment.Administrative Support: Provide administrative support to senior management and other departments as needed. Manage schedules, coordinate meetings, and handle correspondence.Records Management: Maintain accurate and confidential employee records, including personnel files, attendance, and other HR-related documentation. Ensure compliance with record-keeping regulations.Budgeting & Reporting: Prepare and manage budgets for HR and administrative functions. Monitor expenses and report on financial performance. Provide insights and recommendations for cost-saving opportunities.Health & Safety: Ensure workplace health and safety compliance. Conduct safety training, manage health and safety programs, and address any related issues promptly.3. Strategic Planning:Organizational Development: Contribute to strategic planning and organizational development initiatives. Provide input on workforce planning, organizational structure, and change management.Employee Engagement: Develop and implement programs to enhance employee engagement and satisfaction. Conduct surveys, gather feedback, and take actionable steps to improve the work environment.Cultural Development: Promote a positive organizational culture that aligns with company values and goals. Lead initiatives that support diversity, equity, and inclusion. Qualifications: Education: MBA PreferredExperience: Minimum of 1 year of experience in HR and administration roles, with at least 1 year in a managerial capacity. Experience is advantageous.Location: Kolkata, West Bengal

Role & responsibilities Seeking a dynamic professional to drive FASTag sales through strategic onboarding, market research, and data analysis. Collaborate with product and tech teams for customer-first solutions. Leverage industry insights to enhance operations, optimize channels, and recommend process improvements for efficiency and superior customer service. Strong FASTag product knowledge required. Preferred candidate profile Develop and implement a comprehensive sales strategy and onboarding of customers to achieve FASTag sales targets. Conduct thorough market research to identify opportunities, monitor industry trends, and stay ahead of competition. Work with the Product and tech team to ensure the products and services are always designed with customer-first solutions.Data Analysis study to understand the business dynamics and prepare the strategies accordingly. Extensive knowledge and understanding of FASTag products, operations, and current market trends.Identifying the changing market trends, channel development for acquiring business, and providing high quality customer service.Recommend improvements to processes and policies across the FASTag business to drive operational efficiencies and high-quality customer service.