About Company:Alkem MedTech Pvt Ltd is a wholly owned subsidiary of Alkem Laboratories Ltd, which is the 5th largest listed Pharmaceutical company in terms of market share. As the first MedTech venture of Alkem Labs, Alkem MedTech is dedicated to advancing precision, high-risk, and implantable medical devices along with their accessories. MedTech is a strategic priority for Alkem Labs, representing a significant growth avenue. We are beginning our MedTech journey by focusing on Musculoskeletal solutions and have plans to expand into multiple segments, establishing a robust, multi-faceted MedTech company in the near future.Alkem MedTech will be manufacturing in India, aligning with the vision of the Government of India to boost domestic production and innovation in the medical technology sector.We are looking for passionate and innovative talents to join our pioneering team. If you are excited about shaping the future of medical technology and want to be part of a transformative journey, Alkem MedTech is the place for you.Why Join Us?Innovation-Driven Environment: Work on cutting-edge technologies in precision and implantable medical devices.Growth Opportunities: Be part of a strategic growth initiative for one of the leading pharmaceutical companies and be part of creating a legacy.Collaborative Culture: Engage with a team of dedicated professionals committed to making a difference in healthcare.Impactful Work: Contribute to life-changing medical solutions in the Musculoskeletal segment and beyond.Manufacturing in India: Support the vision of the Government of India by contributing to domestic production and innovation in the MedTech sector.Join us at Alkem MedTech and help shape the future of healthcare technology.Purpose of the role: The Customer Service Analyst and Order Management professional is responsible for ensuring efficient and timely processing of customer orders while providing exceptional service and support. They act as the primary point of contact between the customer and the company, managing orders, resolving issues, and facilitating smooth communication across various departments. The role combines customer service excellence with order management tasks to meet client needs and business goals. Roles & Responsibilities:Order Management:Process customer orders from receipt to fulfillment, ensuring accuracy and timely delivery.Monitor and track order status, address any delays, and proactively communicate with customers.Manage returns, exchanges, and cancellations in accordance with company policies.Collaborate with inventory and logistics teams to resolve stock or shipping issues.Customer Service Support:Provide excellent customer service by responding to inquiries, handling complaints, and offering solutions.Address customer concerns regarding order status, product availability, and shipping.Resolve customer issues promptly and efficiently, ensuring customer satisfaction.Maintain a positive, empathetic, and professional attitude toward customers at all times.Communication:Communicate effectively with internal teams, including sales, marketing, and operations, to ensure smooth order fulfillment and resolution of customer issues.Keep customers informed of order status, shipment tracking, and any issues or delays.Data Entry and System Maintenance:Accurately input customer orders, returns, and exchanges into the order management system.Maintain detailed records of customer interactions, transactions, and complaints.Reporting and Analysis:Generate and analyze reports on customer service performance, order processing times, and customer feedback.Identify trends, issues, or opportunities for process improvements in order fulfillment and customer service.Skills & Qualifications:Proven experience in customer service and order management, preferably in a fast-paced environment.Ability to handle multiple tasks and prioritize effectively.Knowledge of order management systems and CRM tools.Attention to detail and a strong focus on accuracy.Problem-solving skills and ability to work under pressure.Ability to analyze data and generate reports.Proficiency in Microsoft Office (Excel, Word, etc.). Education background: BE / BTech preferred Preferred Experience (Industry/therapy/function no. of years): 3-4 years of experience in the MedTech, Healthcare, Pharma, or Automobile industries in direct & Indirect material sourcing

About Company:Alkem MedTech Pvt Ltd is a wholly owned subsidiary of Alkem Laboratories Ltd, which is the 5th largest listed Pharmaceutical company in terms of market share. As the first MedTech venture of Alkem Labs, Alkem MedTech is dedicated to advancing precision, high-risk, and implantable medical devices along with their accessories. MedTech is a strategic priority for Alkem Labs, representing a significant growth avenue. We are beginning our MedTech journey by focusing on Musculoskeletal solutions and have plans to expand into multiple segments, establishing a robust, multi-faceted MedTech company in the near future.Alkem MedTech will be manufacturing in India, aligning with the vision of the Government of India to boost domestic production and innovation in the medical technology sector.We are looking for passionate and innovative talents to join our pioneering team. If you are excited about shaping the future of medical technology and want to be part of a transformative journey, Alkem MedTech is the place for you.Why Join Us?Innovation-Driven Environment: Work on cutting-edge technologies in precision and implantable medical devices.Growth Opportunities: Be part of a strategic growth initiative for one of the leading pharmaceutical companies and be part of creating a legacy.Collaborative Culture: Engage with a team of dedicated professionals committed to making a difference in healthcare.Impactful Work: Contribute to life-changing medical solutions in the Musculoskeletal segment and beyond.Manufacturing in India: Support the vision of the Government of India by contributing to domestic production and innovation in the MedTech sector.Join us at Alkem MedTech and help shape the future of healthcare technology.Purpose of the role: The Warehouse Supervisor is responsible for overseeing the efficient operations of the warehouse, ensuring the safe storage, handling, and distribution of orthopedic products, including implants, surgical instruments, and related medical supplies. This role requires leadership, organization, and attention to detail to maintain an accurate inventory, comply with regulatory requirements, and ensure the timely delivery of products to customers or healthcare providers. Roles & Responsibilities:Warehouse Operations:Supervise daily warehouse activities, including receiving, storing, inventory management, and shipping of orthopedic products.Ensure that products are stored in the correct locations, utilizing proper handling techniques to avoid damage and maintain quality.Oversee the picking, packing, and shipment of orders, ensuring that they are accurate and meet customer specifications.Implement and enforce safety protocols to ensure compliance with OSHA, FDA, and other relevant regulations governing orthopedic products.Inventory Management:Maintain accurate inventory records, tracking product levels, movements, and stock rotation.Perform regular physical inventories and reconcile with the warehouse management system (WMS) to prevent discrepancies.Ensure proper labeling, barcode scanning, and tracking of all orthopedic products to facilitate easy identification and efficient stock rotation.Regulatory Compliance & Quality Control:Ensure compliance with industry standards, including FDA, GMP (Good Manufacturing Practices), and other regulatory bodies governing the storage and handling of orthopedic products.Maintain cleanliness and organization within the warehouse to comply with regulatory requirements and avoid cross-contamination or damage to products.Monitor and ensure that products are handled, stored, and transported according to established guidelines to maintain their integrity and prevent product recalls or errors.Conduct routine inspections to verify product quality and document any defects or discrepancies.Shipping & Receiving:Oversee the receiving process, ensuring that incoming shipments are inspected for accuracy, quality, and condition.Coordinate the timely shipping of orders to customers, distributors, and healthcare facilities, ensuring compliance with delivery deadlines and customer expectations.Maintain relationships with shipping carriers to ensure cost-effective and efficient transportation of products.Process Improvement & Efficiency:Identify opportunities for improving warehouse processes, reducing errors, and increasing overall efficiency.Implement best practices in warehouse management, including the use of technology such as barcode scanners, RFID, and warehouse management systems (WMS) to streamline operations.Monitor performance metrics and take corrective actions as necessary to meet operational goals related to order accuracy, inventory turnover, and shipping times.Health and Safety:Ensure the warehouse operates in a safe and efficient manner by enforcing workplace safety standards and OSHA guidelines.Conduct safety audits and risk assessments regularly to identify and mitigate potential hazards.Ensure that all warehouse equipment (e.g., forklifts, pallet jacks) is properly maintained and operated by certified staff.Reporting & Documentation:Maintain accurate records of inventory transactions, shipping and receiving activities, and any incidents that occur within the warehouse.Prepare and present regular reports on inventory levels, warehouse performance, and any operational issues to senior management.Ensure proper documentation is maintained for regulatory compliance, product traceability, and audits. Education background: BE / BTech preferred Preferred Experience (Industry/therapy/function no. of years): 4-5 years of experience in the MedTech, Pharma industries Competencies:Proficiency in SAP MM, SAP WMS, Bin Management System, QMS ( NC & CAPA) Personal Attributes:Self-motivated and proactive.Ability to handle stress and maintain a calm demeanor.Flexible and adaptable to changing priorities.

About Company:Alkem MedTech Pvt Ltd is a wholly owned subsidiary of Alkem Laboratories Ltd, which is the 5th largest listed Pharmaceutical company in terms of market share. As the first MedTech venture of Alkem Labs, Alkem MedTech is dedicated to advancing precision, high-risk, and implantable medical devices along with their accessories. MedTech is a strategic priority for Alkem Labs, representing a significant growth avenue. We are beginning our MedTech journey by focusing on Musculoskeletal solutions and have plans to expand into multiple segments, establishing a robust, multi-faceted MedTech company in the near future.Alkem MedTech will be manufacturing in India, aligning with the vision of the Government of India to boost domestic production and innovation in the medical technology sector.We are looking for passionate and innovative talents to join our pioneering team. If you are excited about shaping the future of medical technology and want to be part of a transformative journey, Alkem MedTech is the place for you.Why Join Us?Innovation-Driven Environment: Work on cutting-edge technologies in precision and implantable medical devices.Growth Opportunities: Be part of a strategic growth initiative for one of the leading pharmaceutical companies and be part of creating a legacy.Collaborative Culture: Engage with a team of dedicated professionals committed to making a difference in healthcare.Impactful Work: Contribute to life-changing medical solutions in the Musculoskeletal segment and beyond.Manufacturing in India: Support the vision of the Government of India by contributing to domestic production and innovation in the MedTech sector.Join us at Alkem MedTech and help shape the future of healthcare technology.Purpose of the role: The National Logistics Manager is responsible for overseeing the entire logistics operation, ensuring the efficient movement of products while maintaining the highest standards of service, compliance, and safety. This role focuses on key logistics metrics, such as On-Time In-Full (OTIF), Line Item Fill Rate (LIFR), warehouse identification, primary and secondary transportation, Mid -mile and last-mile delivery. The National Logistics Manager will drive strategic initiatives to optimize the logistics process, ensuring the timely and safe delivery of medical devices to customers, distributors, and healthcare facilities nationwide.Key Responsibilities:Logistics Strategy & Planning:Develop and implement national logistics strategies for the movement of medical devices from manufacturing facilities to end-users, including customers, healthcare providers, and distributors.Collaborate with internal teams (sales, supply chain, quality, regulatory) to align logistics with business objectives, product demand, and regulatory requirements.Key Metrics Management:On-Time In-Full (OTIF): Monitor and optimize the OTIF metric, ensuring that products are delivered to customers on time and in full as per agreed service levels.Line Item Fill Rate (LIFR): Track and optimize LIFR by identifying risks, implementing mitigation strategies, and investigating incidents to ensure the safe delivery of medical devices.Oversee the timely resolution of any discrepancies or delays in product delivery, ensuring that corrective actions are taken to prevent future issues.Warehouse Identification & Management:Oversee the selection, management, and performance of warehouses for storage, inventory management, and order fulfillment of medical devices.Ensure compliance with regulatory standards (e.g., FDA, ISO) and maintain optimal conditions for product storage, including temperature-sensitive items.Optimize warehouse space, processes, and workforce management to reduce costs and improve efficiency.Transportation Management (Primary & Secondary):Manage both primary (manufacturer to warehouse) and secondary (warehouse to customers or distributors) transportation networks.Select and manage carriers and transportation partners, ensuring efficient routes, cost-effectiveness, and compliance with all regulations.Negotiate contracts with transportation providers and drive cost-saving initiatives while maintaining service levels.Continuously monitor and improve transportation efficiency, ensuring that shipments are delivered within defined timelines and without damage.Last-Mile Delivery:Oversee last-mile delivery operations, ensuring the final delivery of medical devices to customers or healthcare facilities is executed efficiently, accurately, and within customer expectations.Collaborate with third-party logistics providers (3PLs) to enhance delivery speed and customer satisfaction.Implement solutions to optimize last-mile delivery, considering factors such as route planning, delivery time windows, and tracking visibility.Compliance & Risk Management:Ensure logistics operations comply with regulatory requirements, including medical device regulations, health and safety standards, and environmental laws.Develop and implement risk mitigation strategies to address potential disruptions, product recalls, or other logistical challenges in the medical device industry.Maintain comprehensive documentation of logistics operations for audit and compliance purposes.Data Analysis & Continuous Improvement:Analyze logistics performance data, identify trends, and create reports on key metrics (OTIF, LIFR, etc.) for senior management review.Identify areas for process improvement, cost reduction, and efficiency gains across the supply chain.Lead continuous improvement initiatives, incorporating Lean or Six Sigma principles to optimize logistics operations.Team Management & Collaboration:Lead and manage the logistics team, providing direction, coaching, and performance management.Foster a culture of collaboration and accountability, ensuring alignment with company goals and performance expectations.