Role & responsibilities :Inbound Call Handling: Answer patient inquiries regarding their medical bills, payment options, and account status professionally and efficiently.Payment Processing: Accept and process payments via phone, ensuring accurate posting to patient accounts.Posting & Reconciliation: Apply patient responsibility payments to accounts in compliance with healthcare billing regulations.Customer Service & Support: Provide clear and empathetic explanations of billing statements, insurance adjustments, and outstanding balances.Compliance & Confidentiality: Adhere to HIPAA guidelines and maintain strict patient confidentiality.Preferred candidate profile :Prior experience in medical billing, payment posting, or healthcare revenue cycle management (RCM) preferred.Strong communication and customer service skills with the ability to handle sensitive financial discussions.Proficiency in healthcare billing software (e.g., Epic, eClinicalWorks, Athenahealth, or similar) is a plus.Understanding of insurance claims, EOBs (Explanation of Benefits), and patient responsibility payments.