Job Description

Role & responsibilities : Driving loyalty and referral business from existing customers and relevant stakeholders in given timeline , desired results needs to be maintained in launch and sustenance . • Engage with customers to gather feedback, understand their motivations, and foster relationships that encourage participation in loyalty and referral activities. • Develop engaging promotional materials and communication plans to inform customers about loyalty initiatives and referral opportunities. • Work closely with marketing, sales, and customer service teams to ensure a consistent approach to customer engagement. • Market Research: Stay informed on industry trends, competitor offerings, and customer preferences to continuously refine loyalty strategies. • Compliance Monitoring: Ensure that all programs adhere to legal standards and ethical guidelines within the industry. DESIRED PROFILE: • Masters degree in Marketing, Business, or a related field. • 2-5 years of experience in customer loyalty, sales, or marketing, with a demonstrated understanding of customer engagement strategies. • Proficient in data analysis tools and CRM software; strong analytical and problem-solving skills. • Excellent written and verbal communication skills, with a talent for creating engaging content.