Key Responsibilities:1. NOC Operations & Incident ManagementOversee 24x7 NOC operations, ensuring continuous monitoring and proactive issue resolution.Manage and coordinate incident detection, response, and resolution across various client environments.Ensure that escalation procedures are followed, and major incidents are handled efficiently to minimize downtime.Analyze recurring issues and implement proactive measures to improve system stability.2. Team Leadership & Shift ManagementSupervise a team of NOC engineers working in rotational shifts, ensuring adequate coverage as per the roster.Conduct daily stand-ups, shift handovers, and performance reviews to ensure smooth operations.Mentor and train NOC engineers on troubleshooting techniques, best practices, and new technologies.Collaborate with the Sr. NOC Manager and HR for hiring, training, and workforce planning.3. Remote Monitoring & Management (RMM)Ensure that all monitoring tools, dashboards, and alerting systems are configured for optimal performance.Oversee remote troubleshooting and resolution of server, network, and cloud infrastructure issues.Work with SOC teams to monitor security threats and escalate incidents requiring immediate attention.Maintain and improve RMM policies and automation scripts to enhance operational efficiency.4. Client Infrastructure Support & ComplianceEnsure clients' OS platforms, cloud services (Azure, AWS, GCP), and network infrastructure are actively monitored and maintained.Oversee system patching, updates, backups, and compliance checks to meet industry standards.Collaborate with Helpdesk and SOC teams to ensure seamless service delivery.Maintain documentation, reports, and performance metrics for client review meetings.5. Process Improvement & ReportingDevelop and refine SOPs, playbooks, and incident response protocols for NOC operations.Generate performance reports, SLA compliance reports, and incident analysis for leadership and clients.Work with the Sr. NOC Manager to enhance process automation, monitoring tools, and ITSM workflows.6. Collaboration with Global TeamsAct as a liaison between the NOC team and the USA headquarters to align operations with business goals.Coordinate with other departments (SOC, Helpdesk, Cloud, Network, and Security teams) for cross-functional issue resolution.Participate in client meetings, service reviews, and technical discussions to ensure high service standards.Required Skills & Qualifications:Technical Skills:8+ years of experience in a NOC/MSP environment, with 3+ years in a managerial role.Strong expertise in Windows/Linux servers, cloud platforms (Azure, AWS, GCP), and networking.Experience with Remote Management and Monitoring (RMM) tools, SIEM, ITSM, and automation.Hands-on experience with incident response, troubleshooting, and IT infrastructure monitoring.Familiarity with security operations, compliance standards, and disaster recovery processes.Leadership & Communication Skills:Proven experience in leading teams in a 24x7 environment with shift-based operations.Strong ability to manage escalations, coordinate between teams, and ensure high uptime.Excellent analytical and decision-making skills with a proactive mindset.Strong documentation skills for creating SOPs, reports, and client-facing documentation.Certifications (Preferred):ITIL v4 Foundation (or higher)Microsoft Azure Administrator (AZ-104)AWS Certified SysOps AdministratorCisco CCNA/CCNP (Networking)CompTIA Network+ / Security+

Key Responsibilities:Technical Support & Troubleshooting:Provide L2 support for Windows & Mac platforms across multiple clients and client-site locations.Troubleshoot and resolve complex issues related to O365, Windows, Mac OS, networking, hardware, and software configurations.Utilize remote support tools to connect to end-user devices and efficiently resolve issues in a timely manner.Assist in diagnosing, repairing, and troubleshooting system-level problems for client devices and environments.Ensure that all technical issues are resolved with a focus on quality, efficiency, and minimal disruption to clients.Ticket Management & Documentation:Effectively manage and update support tickets in the ticketing system, ensuring timely resolution and proper escalation when necessary.Maintain comprehensive, accurate documentation for all troubleshooting steps, resolutions, and procedures.Track recurring issues and collaborate with senior engineers for resolution and continuous improvement of support processes.System Configuration & Maintenance:Configure and maintain Office 365 applications, including Exchange, SharePoint, Teams, and OneDrive.Perform regular system and application updates, patch management, and preventive maintenance on client devices and networks.Use checklists and planning skills for maintenance activities to ensure smooth operations and minimal service disruption.Collaboration & Client Interaction:Collaborate with the NOC and SOC teams to escalate and resolve critical incidents affecting client systems or network security.Provide clear, effective communication to end-users during troubleshooting and resolution, ensuring they are informed of progress and outcomes.Serve as a liaison between the Help Desk and more advanced support levels (L3), escalating issues as required.Cloud Infrastructure & Security Awareness:Assist clients with cloud-based infrastructure support, including Azure, AWS, and cloud environments.Ensure client devices are configured securely, implementing security best practices in coordination with SOC teams.Qualifications & Skills:3-5 years of experience in Helpdesk L2 Support, including 24x7 NOC, SOC, or IT support.Strong experience troubleshooting and maintaining Windows, Mac OS environments, including hardware, software, and network configurations.Advanced skills in Office 365 configuration and troubleshooting (Exchange, Teams, OneDrive, SharePoint).Proficient in troubleshooting remote support tools (e.g., RDP, AnyDesk, TeamViewer).Solid L1 to L2 support skills, including device troubleshooting, software installation, patching, and configuration.Strong experience in ticketing systems (e.g., ConnectWise, ServiceNow, Zendesk).Familiarity with cloud platforms like Azure, AWS, and knowledge of cloud infrastructure is a plus.Ability to plan and execute maintenance activities, ensuring minimal disruption to client operations.Excellent documentation skills, with attention to detail in creating clear and structured records.Preferred Certifications:CompTIA A+, Network+, or Security+Microsoft Certified: Modern Desktop Administrator AssociateAWS Certified Solutions Architect (or similar)Azure Administrator certification (preferred)ITIL Foundation

Key Responsibilities:1. Red Team Operations & Adversary SimulationPlan and execute Red Team engagements, including assumed breach, external/internal network, web, mobile app, and cloud security assessments.Develop custom attack scenarios emulating APT (Advanced Persistent Threat) tactics, techniques, and procedures (TTPs).Conduct physical security assessments, social engineering attacks, and OSINT reconnaissance to identify security gaps.Work with Blue Team/SOC to fine-tune threat detection, incident response, and security monitoringstrategies.2. Web & Mobile Application Security TestingPerform manual and automated security testing of Android and iOS applications, identifying vulnerabilities such as improper authentication, insecure storage, and API abuse.Assess web applications for OWASP Top 10 vulnerabilities and perform deep-dive penetration testing to uncover critical security flaws.Reverse engineer mobile applications, analyze network traffic, and exploit mobile-specific vulnerabilities.Evaluate mobile app security controls, including certificate pinning, root/jailbreak detection, and encryption.3. Network Penetration Testing & Infrastructure SecurityConduct internal and external network penetration testing, identifying misconfigurations, unpatched systems, and exploitable services.Exploit Active Directory environments, perform privilege escalation, and demonstrate attack chains leading to full domain compromise.Simulate MITM (Man-in-the-Middle) attacks, exploit wireless networks, and bypass endpoint security solutions.Test cloud environments (AWS, Azure, GCP) for misconfigurations, exposed APIs, and IAM vulnerabilities.4. OSINT & Threat Intelligence GatheringUtilize OSINT techniques to gather intelligence on targets, employees, exposed credentials, and sensitive information leaks.Perform dark web reconnaissance to identify potential data breaches, compromised accounts, and organization-specific threats.Leverage automated OSINT tools, dorking techniques, and social media footprint analysis to identify attack surfaces.5. Bug Bounty & Vulnerability ResearchApply bug bounty methodologies to uncover zero-day vulnerabilities in various applications and networks.Conduct responsible disclosure of security flaws, working with vendors and security teams to remediate issues.Research and develop custom exploits, proof-of-concepts (PoCs), and attack chains to demonstrate real-world security risks.Stay up-to-date with new vulnerabilities, CVEs, and emerging attack techniques to enhance testing methodologies.6. Security Tooling, Automation & ReportingDevelop custom scripts and automation tools (Python, Bash, PowerShell) to streamline Red Team operations.Utilize tools like Burp Suite, Metasploit, Cobalt Strike, Kali Linux, Nmap, BloodHound, and Wireshark to conduct comprehensive assessments.Create detailed security reports with risk analysis, attack paths, and remediation recommendations tailored for both technical and executive audiences.Conduct training sessions and knowledge sharing for internal teams on offensive security techniques and adversary behavior.Required Skills & Qualifications:Technical Expertise: Expert-level penetration testing in mobile (Android/iOS), web applications, and network security. Strong knowledge of offensive security tools: Burp Suite, Metasploit, Cobalt Strike, Wireshark, Frida, Objection, MobSF, and more. Advanced OSINT skills, including Google dorking, social engineering, dark web research, and reconnaissance techniques. Deep understanding of MITRE ATT&CK, TTPs, and Red Team strategies. Cloud security testing experience (AWS, Azure, GCP). Strong bug bounty experience with a proven track record of responsible disclosures and vulnerability discoveries. Experience with reverse engineering, exploit development, and malware analysis is a plus. Proficiency in scripting languages (Python, Bash, PowerShell, JavaScript, or Go) for automation and exploit development.Soft Skills & Leadership: Strong leadership skills with experience managing and mentoring a Red Team. Ability to think like an attacker and simulate real-world threats effectively. Excellent communication and reporting skills, capable of explaining findings to technical teams and executives. Ability to work independently while collaborating with Blue Teams, SOC, DevSecOps, and IT teams.Preferred Certifications: OSCP (Offensive Security Certified Professional) OSWE (Offensive Security Web Expert) Web Application Penetration Testing OSED (Offensive Security Exploit Developer) – Advanced Exploit Development GXPN (GIAC Exploit Researcher and Advanced Penetration Tester) GWAPT (GIAC Web Application Penetration Tester) GMOB (GIAC Mobile Device Security Analyst) – Android/iOS Security CREST CRT (Certified Red Team)

Job Title: L3 Support System AdministratorLocation: Mumbai, Thane, IndiaJob Type: Full-TimeShift: 24x7 Operations SupportDepartment: NOC, SOC, and Help DeskJob Summary:We are seeking a skilled L3 Support System Administrator with expertise in 24x7 NOC, SOC, and Help Desk operations to provide advanced support and troubleshooting across multiple client environments. The ideal candidate will have extensive experience in maintaining, configuring, troubleshooting, and monitoring infrastructure across Windows and Linux platforms. Strong skills in O365, Azure administration, as well as advanced incident management and troubleshooting, are essential. This role requires a proactive, highly technical individual with a focus on operational excellence, ensuring uptime, and executing maintenance and project plans efficiently.Key Responsibilities:Advanced Technical Support & Troubleshooting:Provide L3 support for complex incidents and problems, primarily involving Windows and Linux systems.Troubleshoot and resolve escalated technical issues for client environments across servers, networks, applications, and cloud services (O365, Azure).Work closely with the NOC, SOC, and Help Desk teams to ensure all incidents are handled efficiently, meeting SLAs and resolving high-priority issues.Perform detailed diagnostics, system checks, and root cause analysis to ensure the resolution of complex issues.Infrastructure Maintenance & Configuration:Manage and configure Windows and Linux servers, networks, storage, and cloud infrastructure (O365, Azure) to maintain high availability and optimal performance.Apply patches, updates, and security fixes to systems and applications, ensuring compliance with security policies and industry best practices.Perform system backups, disaster recovery, and data protection tasks, ensuring client data integrity and uptime.Regularly monitor infrastructure performance using monitoring tools to identify potential issues and proactively address them.O365 & Azure Administration:Manage and support O365 and Azure environments, including user provisioning, access management, and troubleshooting.Configure, maintain, and troubleshoot O365 applications (Exchange, Teams, SharePoint, etc.) and Azure services (VMs, AD, networking, etc.).Collaborate with clients to implement and maintain cloud solutions and provide guidance on best practices for O365 and Azure usage.Incident & Ticket Management:Use a ticketing system (e.g., ServiceNow, Jira, ConnectWise) to log, prioritize, and track incidents, ensuring prompt resolution and documentation of all steps taken.Take ownership of complex tickets, escalate when necessary, and ensure clear communication with clients regarding resolution progress.Maintain accurate and comprehensive documentation of all incidents, fixes, configurations, and updates.Client Environment Management & Maintenance:Manage client environments proactively to minimize downtime and ensure operational continuity.Assist in systems upgrades, migrations, and projects, including the rollout of new applications or infrastructure changes.Collaborate with internal teams and clients to ensure that maintenance schedules are met and that updates and changes are carried out with minimal impact on operations.Operational Excellence & Process Improvement:Identify and implement improvements to operational processes, workflows, and incident management procedures to enhance support efficiency and service delivery.Contribute to the development of knowledge base articles, internal documentation, and training materials.Stay updated with industry trends, new technologies, and best practices to provide cutting-edge solutions and improve client satisfaction.Qualifications & Skills:5+ years of experience in an L3 System Administrator role, supporting Windows, Linux, O365, and Azure environments.Expertise in network administration, server management, troubleshooting, and system monitoringacross multiple client sites.Advanced experience with O365 and Azure management, including administration, troubleshooting, and configuration.Proficient in remote troubleshooting and resolution, including use of remote management and monitoring tools.Strong understanding of incident management, ticketing systems, and SLA adherence.Excellent problem-solving and analytical skills, with a strong ability to diagnose and resolve complex technical issues.Solid scripting and automation skills (e.g., PowerShell, Bash) for system management and incident resolution.Strong documentation skills, with the ability to write clear, concise, and accurate technical reports and knowledge articles.Excellent communication skills with the ability to interact with clients, understand requirements, and provide technical support in a user-friendly manner.Preferred Certifications:Microsoft Certified: Azure Administrator Associate or Microsoft Certified: Security, Compliance, and Identity FundamentalsLinux Professional Institute Certification (LPIC-1 or LPIC-2)CompTIA Network+, Security+, or other relevant IT certifications.ITIL Foundation or higher.Why Join Us?Work in a dynamic, fast-paced environment supporting mission-critical client systems and infrastructure.Collaborate with a highly skilled team to provide exceptional service and solutions to a diverse set of clients.Competitive salary, benefits, and opportunities for career growth and development.

Job Title: Job Title: L3 Support Network Engineer NOC-MSP (US Shift Hours & Rotational Shift)Location: Mumbai, Thane, IndiaJob Type: Full-TimeShift: US Shift Hours, Rotational ShiftDepartment: NOC, SOC & Help DeskJob Summary:We are looking for a L3 Support Network Engineer to join our dynamic team providing 24x7 support to our clients' network infrastructure. The ideal candidate will have extensive experience in network troubleshooting, firewall deployment, and infrastructure monitoring while supporting a diverse set of clients in a fast-paced, operational environment. You will be responsible for diagnosing and resolving complex network issues, managing network devices, and maintaining a clean and efficient network environment. This position requires a thorough understanding of various network technologies, including routing, switching, firewall management, and SDWAN, with hands-on experience remoting into devices across multiple client sites.Key Responsibilities:Network Troubleshooting & Support:Provide L3 network support for troubleshooting issues related to routing, switching, and firewall configurations across multiple client environments.Remotely access devices at various client locations to perform diagnostics, troubleshooting, and resolution of network-related issues.Collaborate with NOC, SOC, and Help Desk teams to resolve escalated tickets within SLAs while ensuring proper documentation and ticket updates.Monitor network traffic, identify bottlenecks, and proactively resolve network issues.Firewall Management & Configuration:Deploy and manage firewalls (Fortinet, Palo Alto, WatchGuard) to ensure secure network communication and compliance.Create, update, and maintain firewall rules and configurations to accommodate evolving network requirements.Troubleshoot and resolve firewall-related issues, ensuring proper network segmentation and security policies are in place.Infrastructure Monitoring & Documentation:Monitor the health and performance of the network infrastructure, ensuring continuous uptime and reliability.Maintain clear, concise documentation for network configurations, changes, troubleshooting steps, and solutions.Implement regular network audits to ensure the infrastructure remains organized, secure, and well-maintained.Ensure network cleanliness and efficiency by removing obsolete configurations, unused IPs, and outdated network devices.SD-WAN and Cloud Network Management:Configure and manage SD-WAN solutions and associated controllers for cloud-managed network devices.Assist in the setup, deployment, and troubleshooting of SD-WAN networks across multiple client sites.Collaborate with clients on the setup and integration of cloud-managed network devices and SD-WAN controllers (e.g., Meraki, Aruba).Client Communication & Issue Resolution:Interact with clients and stakeholders to ensure timely resolution of network-related issues, ensuring customer satisfaction.Maintain a high standard of communication, ensuring clients are informed about ongoing issues, progress, and resolutions.Training & Mentorship:Provide guidance and mentorship to junior support engineers and NOC team members.Assist in knowledge transfer and training for internal teams, ensuring consistent processes and quality service.Qualifications & Skills:5+ years of experience in network support, with L3-level expertise in troubleshooting complex network issues in a 24x7 NOC, SOC, and Help Desk environment.Extensive experience with networking technologies including routing, switching, and firewall management (Fortinet, Palo Alto, WatchGuard).Hands-on experience with HP Aruba, Cisco Meraki, Palo Alto, Fortinet, and WatchGuard firewalls and devices.Strong knowledge of SD-WAN technologies and the configuration of cloud-managed network devices.Experience working with Azure and AWS network configurations is a plus.Proficient in network monitoring tools and diagnostic utilities.Ability to remotely manage and configure devices across a wide range of makes and models.Strong troubleshooting skills with the ability to work under pressure in a fast-paced environment.Excellent communication skills to interact with clients and document technical processes clearly and concisely.Preferred Certifications:Cisco CCNP, Fortinet NSE, Palo Alto Networks PCNSE, AWS Certified Solutions Architect, or similar certifications.SD-WAN certifications (e.g., Meraki SD-WAN, Fortinet SD-WAN).Azure Networking Associate or AWS Certified Advanced Networking certification is a plus.Why Join Us?Join a 24x7 NOC, SOC, and Help Desk team working with cutting-edge technologies.Opportunity to work with diverse client environments across different network devices and architectures.Competitive salary, benefits, and a chance to grow within the company.

Job Title: MSP Platform SpecialistLocation: Thane, MH, IndiaJob Type: Full-TimeShift: 24x7 Operations SupportDepartment: NOC, SOC, and Help DeskJob Summary:We are seeking a MSP Platform Specialist to oversee, manage, and optimize the suite of MSP tools supporting our 24x7 NOC, SOC, and Help Desk operations. This role involves owning, integrating, maintaining, and enhancing MSP applications to improve service delivery, automation, and operational efficiency. The ideal candidate will also be responsible for training internal teams on best practices and ensuring seamless functionality across all tools used in daily operations.Key Responsibilities:Platform Ownership & Management:Administer, configure, and maintain core MSP applications, including RMM, PSA, SIEM, ITSM, Ticketing, Remote Access, Patch Management, and Security Tools.Ensure high availability, performance, and security of all MSP platforms supporting 24x7 NOC, SOC, and Help Desk operations.Regularly update and patch software to mitigate vulnerabilities and ensure compliance with security policies.Manage vendor relationships, licensing, and renewals for all MSP tools.Tool Integration & Automation:Design and implement integrations between MSP tools to streamline workflows and reduce manual effort.Leverage APIs and automation scripts to enhance operational efficiency.Optimize alerts, dashboards, and reporting to improve incident response and proactive monitoring.User Training & Support:Develop and deliver training sessions for internal teams on best practices, new features, and workflow optimizations for MSP tools.Act as the subject matter expert (SME) for all MSP platform-related inquiries.Document SOPs, troubleshooting guides, and FAQs to support Help Desk and NOC teams.Performance Monitoring & Continuous Improvement:Monitor tool performance and usage analytics to identify areas for improvement.Work with NOC, SOC, and Help Desk teams to gather feedback and enhance platform usability.Evaluate and recommend new tools or features to improve efficiency and service quality.Qualifications & Skills:5+ years of experience in an MSP or IT Service Provider environment.Strong expertise in RMM, PSA, SIEM, ITSM, and cybersecurity platforms.Hands-on experience with automation, scripting (PowerShell, Python, or similar), and API integrations.Solid understanding of networking, cybersecurity, and IT service management frameworks.Experience in 24x7 operations and managing mission-critical applications.Strong troubleshooting skills and ability to diagnose and resolve platform-related issues.Excellent communication skills with the ability to train and support technical teams.Preferred Certifications:ITIL, Microsoft, Cisco, or vendor-specific certifications (e.g., ConnectWise, RMM, N-able, SentinelOne, Splunk).Why Join Us?Be a key player in managing and optimizing cutting-edge MSP technologies.Work in a fast-paced, 24x7 IT operations environment with a focus on innovation.Competitive salary, benefits, and opportunities for professional growth.