Analyst, Customer Insights

1 - 4 years

3.0 - 6.0 Lacs P.A.

Bengaluru

Posted:2 months ago| Platform: Naukri logo

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Skills Required

Data analysisData managementProcess improvementAnalyticalConsultingMarket researchCustomer serviceManager Quality ControlBusiness intelligenceSQL

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Summary: In this role, the candidate will embark on an exhilarating journey, engaging in both short-term and long-term projects that leverage large and diverse data sets. Through the exploration of market and competitive intelligence, they will uncover transformative trends and patterns that influence Lowe s business and elevate its market position. The candidate will demonstrate a keen understanding of requirements, expertly extract data from a multitude of internal and external sources, and synthesize it to generate impactful reports and analyses that deliver strategic insights for business stakeholders. With exposure to a wide array of data sources, they will masterfully triangulate information to create outstanding reports and dashboards Roles & Responsibilities: Core Responsibilities: 1. Market Research & Customer Trends Leverage vendor data, existing market research reports and internal data to identify key trends. Analyze customer data from multiple sources (internal, vendor, online) to understand behaviors and action points. 2. Data Analysis Conduct data analysis using appropriate methodologies to extract solutions. Support teams in Merchandising, Store Operations, and Marketing by providing data-driven recommendations. 3. Research Data Management & Quality Control Collaborate with data operations teams to manage research data infrastructure. Perform quality checks on third-party data to ensure accuracy in reports, trackers, and dashboards. 4. Collaboration & Cross-functional Communication Work closely with teams in Bangalore and the US to define research needs and methodologies. Present insights and analysis findings to management and cross-functional teams. 5. Process Improvement & Efficiency Contribute to improving process efficiencies in ongoing projects such as monthly validation and dashboards. Assist in automating and optimizing research processes for better data management. 6. Industry Trends & Continuous Learning Stay updated on industry trends, emerging technologies, and new research methodologies. Be open to learning new tools and techniques to enhance data analysis and research capabilities. Years of Experience: 1+ Years Education Qualification & Certifications (optional) Required Minimum Qualifications : Masters in Business / Statistics / Analytics Market Research / consulting background is preferable Skill Set Required Primary Skills (must have) Key skillsets: Power bi, SQL, Customer Insights, Excel, Power Point, syndicated data sources Proficiency in data analysis tools and software (Excel, Power Point, etc.). Business understanding - Key company priorities, linking analytical requests to business problems. Consulting Skills - Ability to impact business decisions through analytics and research. Excellent problem-solving skills with the ability to translate data into meaningful insights. Strong written and verbal communication skills, including the ability to present complex information to non-technical audiences. Ability to work collaboratively across cross-functional teams and third-party vendors to implement and improve operational processes. Secondary Skills (desired) Familiarity with business intelligence or data visualization tools like Power BI, Tableau, or similar platforms. Data analytics tools and software like SQL, Python, Teradata, Hadoop is an added advantage. Experience working on statistical models would be a plus. 1+ years of experience in working in customer service, retail, e-commerce, or other customer-facing industries.

Retail / Home Improvement / Technology Services
Chennai

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