Analyst - Ops Excellence

Job Description

The Policy & Data Compliance Analyst position is a part of the American Express Global Merchant Network Services Merchant Operations. Policy & Data Compliance team (P&DC) provides support and establishes policies and requirements for interactions between the Network and Card-Issuing and Merchant-Acquiring Participants and their respective Card members, merchants, and third parties around the world. Policy & Data Compliance team is part of the GMNS organization and is responsible for enforcing & monitoring multiple compliance activities as laid down in Network and Merchant policy documents. The Analyst will support operational policy compliance programs, enforcement activities and governance activities for GMNS. These programs and activities are critical to strengthening overall Network performance, increasing customer satisfaction, and protecting the American Express brand. Managing operational activities in support of policy compliance programs (Exception Governance, Industry Mandates, Policy Risk Assessment, Payment Card Industry, etc) and Includes Network Participant performance monitoring, program management, and non-compliance follow-up. Understanding Network Participant and Merchant relationships and collaborate with Partner Managers, Client Managers, Regulatory Compliance, GMS, GCO, Policy Development teams and other stakeholders to drive Network & Merchant policy compliance. Analyzing data on Network Participant and Merchant performance, and identifying trends, gaps and opportunities areas. Lead & support cross functional compliance projects Supporting process improvements to enhance programs, and improve policy compliance, in coordination with other key stakeholders. Supporting GMNS Merchant Operations leadership in evolving policy compliance programs Providing general support on compliance related governance activities like Exception governance, Partner non-compliance fee governance, and risk & partner payments management. Producing regular reporting/metrics on policy compliance programs and developing new reporting. Acting as a subject matter expert on Policy Compliance deliverables. Minimum Qualifications Graduate / Post-graduate with 3 years of post-qualification experience in Fraud/ Compliance/ Risk Management Benefits include: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities