Job Description

Position Title : Analyst Service Delivery Management Location : Pune, India Reports to : Team Lead / Manager Sakon is the world's first SaaS platform purpose built to help the enterprise understand, manage and evolve its communications and cloud infrastructure. For more information, please visit our website :- www.sakon.com Job Summary : The Analyst will handle following tasks: To handle/to take ownership of multiple wireline TEM activities includes invoice processing, monthly invoice audit, AP payment file creation and maintenance, Research on past due balance/Payment reconciliation, other account maintenance activities come under invoice management. To interact with vendors to procure invoice copies, information on payments, resolve past due/payment issues, etc. To interact with Clients via emails, conference calls, etc. To take ownership of reporting (weekly/monthly). Education : Graduate/PG (Preferably from Telecom, Commerce, Banking) Skills and Knowledge: Excellent communication skills spoken & written. Preferred Neutral/ US accent Experience in wireline process/TEM process - both client and vendor-side. Prior experience of vendors/client interaction. Good knowledge of Microsoft Excel/ Word/PowerPoint Must be multi-tasking and a very good team player Strong Analytical and Reporting skills. Key Responsibilities: Responsible for Clients assigned to work on TEM (invoice management) process (from procurement to pay the telecom invoices). Responsible for Clients assigned to interact with the Vendors. Interacting with India team Analysts / US team to resolve any questions arising from Vendor/Client Creation and maintenance of various weekly and monthly reports. Should be willing to work in flexible shifts. Terms and Conditions: Job timing- 12pm to 9.30pm, should be flexible for rotational shift as well Consent - We will be using your resume for job applications open with us for a full-time Appointment and will save them for future reference.