Customer & Competitor Insights ManagerThe Manager of Customer and Competitor Intelligence will play a critical role in developing and implementing systems for capturing and analyzing customer and competitor data. This position will involve creating tools to map and interpret the POC universe, performing in-depth competitor and consumer analysis, and leveraging insights to support business growth and operational efficiency.Key Responsibilities:Customer Intelligence:System Development: Build systems and tools to capture comprehensive POC data BI Tool Creation: Develop a real-time interactive BI tool to map the POC universe and corresponding data points, diagnosing and prescribing solutions to mitigate risks and identify growth opportunities in the short to mid-term.Methodology Oversight: Define the ideal methodology for data collection and analytic work plans, ensuring comprehensive data support for business needs.Process Improvement: Continuously enhance processes to gather customer insights and optimize operational efficiencies.Competitor & Consumer Intelligence:Competitor Analysis: Conduct thorough competitor analysis, covering market share, product offerings, pricing, distribution, marketing, and innovation strategies.Market Data Analysis: Collect and analyze market data, consumer trends, and industry reports to identify opportunities and risks.Database Management: Develop and maintain a competitor intelligence database to track key activities and market developments.Consumer Insights: Integrate consumer perspectives into decision-making by executing market analysis and research to provide actionable insights and recommendations.Reporting: Provide regular competitor intelligence reports, alerts, and presentations to stakeholders.Industry Awareness: Stay updated with industry trends, market research, and emerging technologies to maintain expertise.Data Translation and Business Storytelling: Utilize advanced analytics techniques to simplify complex datasets into actionable insights. Craft compelling narratives that highlight key market trends and opportunities, enabling decision-makers to act with confidenceRequirements:Education: Bachelors degree in business, Data Analytics, Engineering or a related field from Tier-1 colleges is preferred Experience: Minimum of 3 years of experience in data analytics, market research, or a related field with a strong focus on customer and competitor intelligence.Technical Skills: Proficiency in data analysis tools (e.g., Excel, SQL), BI tools (e.g., Power BI, Tableau), and statistical software.Analytical Skills: Strong ability to apply statistical techniques, identify trends, and derive actionable insights from complex data sets.Communication Skills: Excellent written and verbal communication skills, with the ability to present data insights effectively to stakeholders.Collaborative Mindset: Experience working with cross-functional teams and integrating insights into business strategies.Data Validation: Conduct thorough data validation and quality checks to ensure accuracy

Accountabilities: Budgeting: Work with HQ PPM & Department Leads at brewery to build cost efficiencies for budget both variable & fixed costsForecasting: Work with brewery leadership team to forecast actual cost vs budget cost for the year every month. Ensure that actual cost incurred in any given month is within the forecastOptimization: Work with HQ subject matter experts & brewery leadership team to find opportunities to optimize the cost further and deliver savings against budget costCapex: Collaborate with Capex team to build business cases for required capex in the brewery, provide ROI for the capex and track actual ROI vs business case ROI post project implementationBrewery KPIs: Ensure data integrity of KPIs input by brewery operations team on a regular basis, collaborate with brewery leadership team to ensure actual KPIs remain within budgetMonthly Routines: Ensure adherence to monthly routines set up by global reporting team, submit required reports & analysis on time with HQ PPM teamPresentations: Build presentations for weekly/monthly/quarterly review of brewery performance with India leadershipAnalysis: Help brewery leadership & operations team to improve KPIs & reduce costs by opening gaps in existing processes/ways of working through rigorous data analysisKnowledge Skill:Basic understanding of finance & accounting principlesFamiliarity with manufacturing operationsCandidates with experience of using SAP based ERP in previous organization will be given preference.Candidates with past experience of working in Beer/Alco-beverage/Soft drink industry will be given preferenceProfessional Skill:Logical and analytical thinker with ability to foresee & plan for future risks.Comfortable in working with large sets of unorganized data.Strong communication skills & ability to influence others.Highly proficient in Excel, PowerPoint & other office tools, candidates proficient in PowerBI will be given preference.Self-motivated, someone who thrives in ambiguous/chaotic situations.Someone who demonstrates high degree of ownership of their work and has big career ambitions.Highly ethical & maintains integrity in toughest of situations An opportunity of a lifetime to understand end-to-end supply chain of a manufacturing plant both operational as well as financial aspectAs a shadow of the brewery manager – this role prepares the candidate for future leadership roles in supply chain vertical.

Primary Purpose of Role Managing Licenses, Labels registrations and Compliances/permissions by coordinating Excise department, various State Government departments and local authorities to ensure smooth operationalization of respective state and end-to-end excise related operational issues. Key Tasks & Accountabilities: Responsible to draft applications, letters and official correspondence with various departments of GovernmentResponsible to manage State Compliance approvals from different departments of State GovernmentSecuring all operational Licenses, Label registrations, Permits, export permissions, Trade Licenses etc., to operate smoothly. Work in close coordination with various departments to handle end-to-end excise related operational issues on day-to-day basis.Managing timely collection of EVCs & C-form Managing collection from Corporation & reconciliation support to Finance Good analytical skills to visualise what needs to be done to avoid any last-minute issues.Confident to work with Bureaucrats and senior government officials and capability to convince officials with subject knowledge and logical reasoning.Build & manage relationships with internal and external stakeholders. Well verse with State Excise Rules & PoliciesTrack and monitor market/industry intelligence Work on initiatives on Fiscal policies and share feedbacks with State governments to implement Ease of Doing business policies. Internal Sales & SupplyMarketingNew Business DevelopmentCorporate Communication TeamProcurement LogisticsFinance & TaxHR External Excise AuthorityAPSBCL Local Government Departments Education level and/ or experience Graduate/Postgraduate in any stream Preference Law Graduate 8+ years of work experience Experience of working with Central/State Govt. Authorities Skills and/or knowledge High energy, Solution-oriented and positive attitudeExceptional customer orientationFast-mover, quick to adaptFlexibility and resilience in a fast-moving environmentIntegrity and professionalism Excellent communication skills - written, verbal and presentationDemonstrated ability to manage multiple tasks and assess priorities effectivelyEssential computer operating skills including MS-Office applications

Role & responsibilities:Outline the day-to-day responsibilities for this role.Preferred candidate profile:Specify required role expertise, previous job experience, or relevant certifications.Perks and benefits:Mention available facilities and benefits the company is offering with this job.

Job Overview:We are seeking a highly skilled and motivated Media Manager to join our dynamic marketing team in the Alcoholic Beverage industry. The Media Manager will play a crucial role in developing and executing media strategies that enhance brand visibility, drive consumer engagement, link media to business and contribute to the overall growth of the company. You will be responsible for managing all media channels, optimizing media budgets, keep in mind the mandatories of alcobev advertising and collaborating with creative & media agency to deliver impactful campaigns across traditional and digital platforms to drive ROIKey Responsibilities:1. Media Planning & Strategy:Develop and implement effective media strategies and plans to meet brand objectives and KPIs, keeping in mind the alcobev restrictions.Identify target audiences and select appropriate media channels (TV, radio, print, digital, social media, OOH, OTT platforms, etc.) to maximize reach and engagement.Collaborate with the brand and marketing teams along with the agency to align media strategies with product launches, events, and promotions.Link all strategies to ROI & track all campaigns to achieve the aligned KPIs2. Campaign & Budget Management:Manage media budgets, ensuring optimal allocation across channels to maximize ROI.Monitor media spend and make data-driven adjustments to improve campaign performance and cost-efficiency.Provide regular reports on media performance, spend analysis, and campaign results.3. Campaign Execution & Optimization:Oversee the execution of media campaigns, ensuring all media assets are delivered on time and in line with creative requirements.Continuously monitor live campaigns and optimize media buys in real time to ensure maximum effectiveness.Work closely with external media agencies and vendors to ensure seamless media executions.5. Market Research & Competitor Analysis:Conduct regular market research and competitor analysis to stay ahead of trends and industry shifts in the alcobev space. Analyse consumer behaviour, media consumption patterns, and emerging media trends to inform media strategy.Provide insights and recommendations based on consumer trends, media consumption, and competitive landscape.6. Reporting & Analytics:Prepare detailed media reports, presenting insights on reach, engagement, impressions, and ROI.Collaborate with data analytics teams to measure the effectiveness of media campaigns and ensure continuous improvement.Analyse campaign results and present actionable insights to key stakeholders.7. Compliance & Brand Guidelines:Ensure all media plans and executions are compliant with relevant alcohol advertising regulations and guidelines.Maintain brand consistency across all media channels while upholding the companys standards and values.8. Global GuidanceLiaising with the global teams to ensure the strategies are in line with global guidelines.Toolkits for India specific plans keeping global guidelines as a base & aligning the global team on the realities in the markets. Key Requirements:Bachelors degree in marketing, Advertising, Communications, or a related field.4-6+ years of experience in media planning, buying, and strategy, preferably in the FMCG, Alcoholic Beverage, or related industries.Strong knowledge of traditional and digital media platforms (TV, radio, print, social media, search, etc.).Proven ability to manage media budgets and optimize campaign performance for maximum ROI.Hands-on experience with media buying tools, digital ad platforms (Google Ads, Facebook Ads, etc.), and social media management tools.Strong analytical skills and the ability to translate data into actionable insights.Excellent communication and presentation skills to effectively collaborate with cross-functional teams and external agencies.In-depth understanding of the alcohol beverage industry and its regulatory environment is a plus.Ability to thrive in a fast-paced, dynamic environment while managing multiple projects simultaneously.

Primary Purpose of RoleTo lead people business partnering for our brewery in Rajasthan. Partner with Key stakeholders and drive People agenda including but not limited to talent attraction, development, performance & engagement processes of ABI for the brewery.Areas of ResponsibilityBusiness Partnering & Talent ManagementManpower planning for the unit based on the projected volumes & units requirements; manpower forecasting as well as manpower rationalization (if required), secondary manpower planning etc.Preparing and managing budgets for the department including manpower and administrative costs, and support servicesDriving the right culture in the organization in line with company vision, mission and values; conducting awareness and culture building training along with the relevant experts in coordination with L & D and Unit Head and Supporting the Unit Head in identifying and building the right behaviour, through personal interactions, training, workshops etc.Recruiting for the vacancies at the unit level in coordination with the Consultant/corporate office TA TeamInteracting with the Departmental Heads to decide on issues related to improved work procedures, improving efficiencies through interdepartmental transfers, counseling etc.Ensuring amenable UnionManagement relations exist so as to make sure that plant operates smoothly & no man-days are lost due to industrial unrestNegotiating with the unions (for Wage Agreements/Incentive etc.) as & when required & proceed on the terms after discussions & Liaison with the various statutory bodies like ALCs office, Factory Inspectors Office that affect the day to day functioning of the unit.Education level and/ or experienceMBA in Human Resources3-4 years of relevant experience with proven expertise in employee relations, Union ManagementExposure to manage brownfield, greenfield, strikes, lockouts etc Skills and/or knowledgeLeadership and influencing skillsStrong analytical skills, ability to distill insights and propose relevant recommendationsExcellent communication, presentation, negotiation skillsA focused, detailed, and disciplined approach to tasksThe ability to prioritize and organizeThe ability to work with a multi-disciplined teamPeriodic domestic & international travelPersonal AttributesHigh energySolution-oriented and positive attitudeExceptional customer orientationFast-mover, quick to adaptFlexibility and resilience in a fast-moving environmentIntegrity and professionalism

The Process Excellence Manager will be responsible to ensure the Commercial team operates with best-in-class processes and practices, driving sustainable business results through continuous improvement and the application of internal and external best practices. It involves defining and refining commercial processes, launching and managing the excellence program, ensuring compliance, and fostering a culture of high performance. Key Requirements Process Design & Standardization Define and create standardized, efficient processes for the Commercial Team, aligned with business objectives and designed to improve operational performance. • Work with cross-functional stakeholders to ensure that new processes support business goals and are scalable and adaptable as business needs evolve. • Bring in internal and external best practices, case studies, and innovative methodologies to continuously elevate the commercial team's performance and the effectiveness of the Excellence Program. • Drive the evolution of the Excellence Program by adapting to changing business needs and integrating the latest practices, tools, and strategies Execution Excellence Lead the design, launch, and ongoing implementation of the Commercial Teams Excellence Program, ensuring adoption across all commercial functions. • Develop & deliver the training programs and tools that equip the team to consistently follow the established processes. • Track the performance and adherence to defined processes and excellence standards within the Commercial Team. • Perform audits and assessments to identify areas of improvement, making data driven decisions to close any gaps and ensure compliance. • Create and execute engagement activities and competitions to boost morale, maintain enthusiasm, and foster a high-performance environment. • Lead all internal communications for the Commercial Team, ensuring consistent messaging on process updates, performance results, and excellence goals Data Driven Insights Define and implement KPIs and performance metrics to measure the success of processes and monitor business results. • Present data-driven insights to leadership, offering clear visibility into team performance, state/region rankings, and areas requiring improvement. • Leverage performance data and insights to inspire excitement, generate healthy competition, and motivate the team toward achieving excellence Education and/ or specific experience Bachelors degree in Business Administration, Management, or a related field; Masters degree preferred. • Proven experience in process excellence, continuous improvement, or operational leadership, particularly within a commercial or sales environment Skills and/or knowledge Demonstrated project management skills with the ability to lead cross-functional teams. • In-depth knowledge of process design, performance metrics, and business analytics. • Proficiency with business intelligence tools, CRM systems, and project management software • Exceptional communication and leadership abilities to engage and influence diverse teams. • Strong problem-solving skills and a passion for driving change and improving processes. • Flexibility to adapt to changing priorities and multiple tasks. • Strong organizational and time management skills

The Customer Excellence Manager will be responsible for overseeing various aspects of customer data integrity, contract management, customer satisfaction metrics, and engagement initiatives. This role requires strong collaboration skills, strategic thinking, and a passion for enhancing customer experiences. Key Requirements Customer Data Integrity Collaborate with regional teams to ensure the completeness and accuracy of customer and outlet master data. Implement processes and best practices for data governance that maintain high data quality standards. Work closely with regional teams to ensure all customer contracts for the forthcoming year are signed according to the defined Delegation of Authority Guidelines (DAG). Monitor contract timelines and facilitate communication to ensure compliance Customer Engagement Lead the customer Net Promoter Score agenda from strategy definition to response capture. Collaborate with stakeholders to analyze feedback, identify trends, and develop actionable insights to enhance customer satisfaction. Define the vision and guidelines for the Customer Engagement program, including customer selection, tiering, and engagement strategies. Oversee the end-to-end execution of the program based on established guidelines to foster deeper customer relationships. Customer Centricity • Engage with relevant stakeholders across the organization to share insights, drive alignment, and implement customer experience improvement initiatives. Devise strategies to cultivate a culture of customer-centric teams across the organization. Promote approaches that empower employees to prioritize customer needs and foster collaboration between teams, ensuring that customer insights and feedback are integral to decision-making processes, like, developing mechanisms to give visibility to leaders on top performers versus those needing improvement. Analyze the effectiveness of customer growth and engagement strategies through various studies. Utilize data-driven insights to recommend enhancements and improve customer interaction outcomes. Develop and maintain reports and dashboards that track key customer metrics, NPS trends, and program outcomes, providing regular updates to leadership and stakeholders Education and/ or specific experience • Bachelor's degree in business administration, Marketing, or a related field; master's degree preferred. Proven experience in customer relationship management, customer success, or a related field. Skills and/or knowledge Demonstrated project management skills with the ability to lead cross-functional teams. Excellent communication and interpersonal skills, with the ability to engage with stakeholders at all levels Strong analytical thinking and problem-solving skills, with understanding of Excel. Experience in working collaboratively with cross-functional teams and managing complex projects. Flexibility to adapt to changing priorities and multiple tasks. • Strong organizational and time management skills. Experience in NPS methodology and customer engagement programs is highly desirable