Antier - Manager - Customer Relationship

Job Description

Requirement - Building positive relationships with client- Execution of agreements with the customers- Interact with clients through e-mail, phone, and letters at various stages.- Ensure the correct information and services are delivered to clients.- Handle the client grievances and coordinate with the IT, PM, & BA teams for the best possible solutions- Assisting with generating new business- Identifying opportunities for greater profits- Understand client's needs and develop plans to address them- Solutions-oriented and troubleshooting approach- Daily, weekly, and monthly collection Reports, preparation of MIS & presentation to the management.- Maintain client feedback service tracker. Requirements and skills - Knowledge of customer relationship management (CRM) practices- Experience in sales or customer service is preferred- Problem-solving attitude- Good communication & interpersonal skills, People Management, Perseverance, and aptitude for process improvements. This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.