Job Description

POSITION SUMMARY: Responsible for the personnel and procedures that are involved in the timely execution of document imaging performed at Shared Services for associated IPG agencies in US and UK. ESSENTIAL FUNCTIONS: Implements & enhances processes and procedures directly affecting document imaging for Shared ServicesActing as a point of contact between imaging, AP teams, and technical or AI support teams to troubleshoot and streamline processesMonitoring workflows for any delays or backlogs and ensuring overall process efficiency.Addressing problems where AI processing is incomplete or incorrect, such as poorly scanned documents, and ensuring these are resolved quickly.Responsible for all new hiring activities, training & development of personnel and ensuring proper staffing levels are maintainedEnsuring data is accurately captured and all issues are addressed in a timely mannerAs required, aide/assist in the scanning & indexing of all imaged documents.Manage recovery of images for client/internal auditsGrade & communicate annual performance reviews with Document Processing employeesIdentify & correct possible quality related issues or mis-indexed imagesReplace/maintain scanning machine related consumables as neededEnsure work duties are appropriately allocated based on tenure/experienceIdentify/implement procedural & technical efficiencies related to all production house & media images.Assist Global Imaging team with identified enhancements & user acceptance testing as needed EDUCATION AND EXPERIENCE REQUIREMENTS: GraduateMore than 8 years’ experience with AP/data entryExperience using a document processing is a mustTwo years supervisory experience is requiredMust have excellent problem solving skillsMicrosoft Office/Outlook familiarity required SHIFT SCHEDULE 7.30 p.m. to 4 a.m.