Apartment Community Manager

Job Description

Key Responsibilities: 1. Operations & Maintenance: - Oversee the operation and maintenance of all apartment amenities, including lifts, gym, swimming pool, STP, power transformers, and clubhouse. - Ensure that common areas (gardens, parking lots, party halls, badminton courts) are well-maintained. - Supervise housekeeping, security personnel, electricians, plumbers, and other staff for their daily duties. - Coordinate timely repairs and regular maintenance schedules for equipment and facilities. - Manage the solar panel systems, power backup (diesel generators), and water supply (overhead tanks, water management systems). 2. Resident Relations: - Address resident queries, complaints, and suggestions in a timely and professional manner. - Facilitate communication between the residents and the managing committee, ensuring transparency. - Facilitate to organize community events, such as festivals, health checkups, and clubs for children and senior citizens, in coordination with the Events Sub-Committee. 3. Financial Management: - Assist in preparing and managing the communitys budget, including collecting rents from commercial shops within the apartment complex. - Monitor vendor payments, manage community finances, and ensure expenses stay within the approved budget. - Maintain a record of income and expenditure for services like clubhouse bookings and grocery stores. 4. Staff Management: - Schedule work shifts and monitor staff performance to ensure high standards of service. - Review qualifications of security and other personnel regularly to ensure compliance with standards. 5. Compliance & Safety: - Ensure that the apartment complex complies with all local regulations, including fire safety, sanitation, and security protocols. - Oversee waste management and recycling programs in compliance with GHMC standards. - Organize regular safety inspections, including checking CCTV systems and security protocols. - Handle emergency situations such as power outages, water shortages, or security breaches. 6. Vendor Management: - Liaise with external vendors for maintenance contracts, repairs, waste disposal, and other essential services. - Renew contracts like the Annual Maintenance Contract (AMC) for lifts, security systems, and other equipment. - Ensure timely delivery of services and proper negotiation for best rates with vendors. 7. Administration: - Maintain records of all community-related transactions, complaints, and activities. - Submit monthly reports to the Managing Committee, detailing operational efficiency, budget adherence, and ongoing projects. - Oversee and manage bookings of common areas, ensuring policies for usage are strictly followed. - Assist the community association with tasks such as documentation, GST declarations, and other compliance matters. Qualifications: - Bachelors degree in management, hospitality, or a related field. - 2-5 years of experience in property or facility management. - Knowledge of building management systems, electrical/plumbing systems, and maintenance protocols. - Strong communication, interpersonal, and leadership skills. - Proficient in MS Office and management software tools. - Experience with community management, vendor management, and budget oversight. Skills: - Leadership & Team Management - Problem-solving & Conflict Resolution - Budget Management & Financial Oversight - Vendor & Contract Management - Time Management & Prioritization - Excellent Communication Skills Preferred: Experience in managing large residential complexes or apartment communities with over 200 units.