Job Title: ServiceNow CMDB DeveloperLocation: Chennai & BangaloreJob Type: Hybrid.Job Summary:We are seeking a skilled and detail-oriented ServiceNow CMDB Developer to join our IT team. The successful candidate will play a crucial role in developing, configuring, and maintaining the Configuration Management Database (CMDB) within the ServiceNow platform. This position requires a deep understanding of ServiceNow's CMDB, its relationship with other ITIL processes, and the ability to work with cross-functional teams to ensure data quality and consistency within the CMDB.Key Responsibilities:CMDB Development: Design, implement, and enhance CMDB structures, tables, and relationships within the ServiceNow platform to meet business and technical requirements.CMDB Data Management: Support CMDB data maintenance processes, including discovery, reconciliation, and ensuring accurate and up-to-date configuration data across the enterprise.ServiceNow Configuration: Configure and customize ServiceNow features such as CI types, relationships, attributes, and catalog items.Discovery Integration: Work with ServiceNow Discovery and other third-party tools to integrate and populate CMDB data with accurate and automated processes.Data Reconciliation: Perform data reconciliation activities, ensuring proper CI relationships and data consistency between different ServiceNow modules.Incident & Change Management Support: Collaborate with other ITSM modules (e.g., Incident, Problem, Change Management) to ensure CMDB data supports effective root cause analysis and change control.Documentation: Create and maintain technical documentation related to the CMDB, including design specifications, process workflows, and configuration details.Reporting & Dashboards: Build and maintain reports, performance metrics, and dashboards related to the CMDB to track data accuracy, health, and integrity.Collaboration: Work with business and IT stakeholders to define CMDB requirements and deliver solutions that meet these needs.Best Practices & Compliance: Ensure that the CMDB follows best practices, standards, and ServiceNow guidelines, and remains compliant with ITIL practices and security requirements.Required Skills & Qualifications:ServiceNow Expertise: Strong experience working with ServiceNow, particularly with the CMDB, Discovery, and ITIL processes.Technical Skills: Proficiency in JavaScript, ServiceNow Scripting (GlideScript), and ServiceNow development tools.CMDB Management: Hands-on experience with ServiceNow CMDB configurations, including CI types, relationships, and data structures.Discovery Tools: Experience with ServiceNow Discovery or third-party discovery tools, integrating them with the CMDB.Data Integration: Familiarity with data import/export tools, data transformation, and reconciliation processes.ITIL Knowledge: Understanding of ITIL processes (e.g., Configuration Management, Incident Management, Change Management, Problem Management) and how they relate to the CMDB.Analytical Skills: Strong ability to analyze data, identify gaps, and propose solutions for data accuracy and process improvement.Collaboration & Communication: Ability to work collaboratively with cross-functional teams and communicate complex technical concepts to non-technical stakeholders.Problem-Solving: Excellent troubleshooting and problem-solving skills, especially related to data inconsistencies in the CMDB.Preferred Qualifications:ServiceNow Certifications: Certified ServiceNow System Administrator or Certified Application Developer.Experience with Service Mapping: Experience with ServiceNow Service Mapping to enhance the CMDB.Project Management Skills: Ability to manage small to medium-scale projects related to CMDB enhancement and data governance.Scripting & Automation: Experience with ServiceNow Flow Designer, Orchestration, or custom scripting for automation.Education & Experience:Education: Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.Experience: Minimum of 4+ years of hands-on experience in ServiceNow development, specifically within the CMDB module.

Skill: ServiceNow ITOM, Discovery & Service MappingExp: 7+ yearsLocation: ChennaiJob Description: -Scope of workPerform end-to-end Discovery and Service Mapping activities. This includes:Execute the complete mapping of the following three main areas:All Time Critical Enterprise Platform applications and the identification of all applications that depend on the Enterprise Platform applications. This is commonly referred to application-to-platform mapping. This includes working sessions with Enterprise Platform teams to gather all the necessary information needed for the mapping.All non-Time Critical and core applications that are hosted on premise and in the Cloud; this includes working sessions with application and IT team to gather all the necessary information needed for the mapping and create the required Cloud tags.Troubleshoot and resolve discovery and pattern related issues or errors related to Discovery and Service MappingReview, modify and develop new and/or existing ServiceNow patterns as needed to ensure critical WBG services such as authentication, identity management, custom applications and services etc. are identified as part of the service maps for the in scope applicationsMeet with application and IT teams to validate and obtain signoffs of completed application services.SKILLS / EXPERIENCE REQUIREDThe desired resources should possess intermediate or expert level competency in ServiceNow ITOM Discovery and Service Mapping module. In addition to this, the following should also be considered as part of the profile:Minimum 5 years of hands-on ServiceNow Service Mapping experience. Experience must include the successful completion of all the Service Mapping related activities such as debugging patterns and probes, troubleshooting logs to resolve errors, creating new patterns to map required services, and modifying existing patterns to fit the organization's configurationCompleted the service mapping of at least 50 large and complex on-premise and Cloud hosted applications and platforms such as Azure AD, Mulesoft, Apigee, SharePoint, etc.Hands on experience with mapping application-to-application and application-to-platform dependencies is a major plusIntermediate knowledge and ability in Server Administration across OS platforms, including the understanding of described domain structures, user permission levels, group policy objects and the execution of sudo policiesUnderstanding protocols such as HTTP, TCP, SNMP, SOAP, and RESTFamiliarity with the XML, and JSON/script language conceptsKnowledge of Web and Application Servers, Load Balancers, Databases, and Virtualization (WebSphere, MQ, IIS, Apache, VMware)Intermediate Windows and Unix administration skillsFamiliarity with network concepts (routers, switches, firewalls, NAT, load balancing)Familiarity with CyberArk as external ServiceNow credential storeStrong analytical and problem-solving abilityStrong interpersonal skillsExcellent verbal and written communication skills and a proven ability to interact professionally with a diverse group