Job Description

Role & responsibilities Training: 1. Training Need Identification and Analysis; customization of Training Methodology 2. Preparation of Monthly Training Calendar 3. Coordinate and deliver Training (Internal) in supervisory development, soft-skills, technical and process driven for frontline associates and achieving training man days 4. Plan and deliver induction to new hires on bi-monthly basis 5. Plan and deliver new hires training program on bi-monthly basis (Technical, Soft-skill and other product related trainings) 6. Plan and deliver existing employees training program 7. Plan and conduct OJTs or Online trainings for SAP/ BOT based on training needs and submission of reports on daily basis HR: Coordinate with HR 1. To receive the list of new joinees eligible for induction and new hire training as per the training calendar 2. To submit the attendance of trainees undergoing induction and new hire training 3. To track three monthly assessments of trainees and carry out counselling whenever required 4. To help solve issues related to attendance, ID card, uniform etc Budget & MIS: Generate and maintain training related employee database Prepare and report fortnightly Training plan and MIS both for supervisor(s) and frontline associate(s) to the Training coordinator Record actual monthly training expenditure in training MIS Operations & customer service: Encourage and direct supervisors for collecting customer feedback forms Collect relevant issues during branch visit and coordinate with concerned in operations for solutions Liaison with the concerned in operations to deliver operations modules during New hire training Preferred candidate profile Skills Sets: The incumbent needs to have a good conceptual understanding of pharmacy practice and soft-skills in relation to the pharmacy retail industry. Self motivated, excellent communication, presentation and interpersonal skills with a flair for customer service orientation, passion for delivering training, responsibility sharing and act as a facilitator to the trainees. Perks and benefits