Job Description

The Application Analyst (Veeva) supports the day-to-day operations of Clinical Systems/ IT applications (with GxP categorization), ensuring optimal system performance and managing system enhancements. The Application Analyst provides training and technical support to clinical users and contributes to the review and maintenance of processes, tools, and standards. Minimum Qualifications & Experience: Degree in a related field; computer science, information technology and/or information systems. Experience in clinical trial systems supporting the CRO and/or pharmaceutical industry is advantageous. Responsibilities: Provide L1/L2 support for clinical (Veeva Vault Clinical - eTMF, CTMS, SSU, Payments), Vault Study training & Safety) & IT applications with GxP categorization (e.g., LMS, BI application etc) as per company defined SLA s Shall be able to work in different shifts to provide application support for the users (internal and external) spread across different geographical regions (ANZ/Asia/Europe/USA). Manage user access and user roles for clinical systems (Veeva Vault, CTMS, eTMF & Safety) & IT applications with GxP categorization (e.g., LMS, BI application etc) as per applicable Novotech IT SOP s. Responsible for clinical IT systems/applications training to all regions & Users and act as knowledge expert for the systems. Primary liaison with Novotech IT and system/business owner for maintenance changes and upgrades. Perform UAT testing for system upgrades, new release(s) and change management in collaboration with Clinical Systems, IT, and business users. Serve as system administrator and post-production end-user support including helpdesk management.