Application Engineer

Job Description

The Application Engineer increases sales through customer value creation by ensuring the product performs best in a given application, including the pre-sales process. This role identifies the best product fit on different sites with specific methods and applications and by defining and optimizing customer specific solutions in collaboration with the customer to ensure efficient and effective technical work-preparations of sold capital equipment superstructures. Key focuses include pre-sales tasks, technical work-preparation tasks and technical Your key responsibilities will include but not limited to: Support Sales and customers in defining the best possible product selection and system solution for their operation (pre-sales phase); creating Trailer Win concepts, offer drawings (AutoCad), SEBIS codes; Manage technical work-preparations of sold transport solutions, including designs, project folders, proper creation of the technical documentation and quality level; Operate internal help desk to answer queries from Sales/customers/product managers/ product specialists on technical issues; Provide technical commercial support to Sales team; Study the operation and product to make informed recommendations for operational, system or product-related improvements; Provide input to R&D engineering (all LoBs) for continuous product improvement and year model upgrades; Ensure evaluation and integration of customer feedback; Provide all necessary product information that may be required in support of sales; Responsible for management of various documentation materials, such as construction guidelines, project files and technical manuals; Define and execute trainings for trainers, product managers and customers (country & dealer level); Quality check of equipment going into field Handle warranty claims and ensure prompt and effective resolution Costumer training on the job Manage warranty claims accordingly to HYVA guidelines. Principles using global process within given time paraments. Willing to travel Use Hyva global processes and tools for these tasks About You To be successful in this role you will have: Degree holder in Mechanical Engineering 5-10 years of extensive experience Hands on experience working on TrailerWIN software Strong English verbal and written skills. Language Good written and spoken English is essentia