Application Engineer PCB

Job Description

Position Overview: As an Application Engineer (AE), you will play a vital role in providing exceptional pre-sale and post-sale support for Electronic Design Automation (EDA) tools, specifically focused on Schematic Entry, PCB Design, and Libraries used in printed circuit board (PCB) development. You will collaborate closely with high-profile customers, delivering technical expertise and ensuring their success through various support channels. Key Responsibilities : Pre-Sales Support: Actively engage with customers to understand their success criteria and tailor solutions that drive customer satisfaction. Deliver compelling presentations and product demonstrations to prospective and existing customers, showcasing the latest products and updates. Gather and analyze feedback from customers for continuous improvements in our product offerings and services. Provide proactive technical guidance to sales teams throughout the sales process. Customer Support: Deliver world-class support as part of a collaborative team based in both India and the USA. Employ innovative problem-solving techniques, leveraging your domain knowledge to address complex customer issues effectively. Guide technical training sessions and workshops to enhance customer understanding and product utilization. Investigate and document customer issues, proposing workarounds and identifying bugs/enhancements, while creating supporting documentation and instructional videos. Stay informed on industry trends in design flow and methodologies, offering insights for product and service improvements. Technical Skills: Strong expertise in the Cadence PCB toolset, including Allegro and OrCAD, with a solid understanding of PCB design flows. Proven analytical skills to evaluate customer environments and recommend tailored support solutions. Ability to architect design flows and address potential technical challenges proactively. Qualifications: Minimum of 2 to 5 years of experience using Cadence Schematic tools (OrCAD Capture, Allegro Design Entry HDL, Allegro System Capture) and PCB tools (Allegro PCB Editor). Bachelors degree or diploma in Computer Engineering, Electrical Engineering, or a related field is preferred. Soft Skills: Excellent written and verbal communication skills in English is Must. Strong analytical and critical-thinking abilities. Proven capacity to communicate complex concepts clearly and negotiate effectively with stakeholders. Travel Requirements: Willingness to travel for customer visits, internal training, and industry exhibitions, which may range from 10% to 20%. Join Us: If you are passionate about technology and eager to contribute to customer success while working in a dynamic, collaborative environment, Sunstream Global invites you to apply for the Application Engineer (AE) position.