Job Description

Excellon Software is hiring for Application Support Consultant for Nagpur Location. Interested candidates please share your profile on careers@excellonsoft.com with below details. Total Experience : Present CTC : Expected CTC : Notice Period : Role & responsibilities Experienced in providing Call/Email/Chat L1 Support for IT Applications. Ask relevant questions to quickly understand the issue. Research and identify solutions to software. Diagnose and troubleshoot technical issues within agreed time limits. Properly escalate unresolved issues to appropriate internal teams. Customer Interaction concerning various issues as per company standards and procedures. Provide prompt and accurate feedback to customers until resolved. Keeping records of customer interactions, transactions, complaints, and queries. Document technical knowledge in the form of notes and manuals. Maintain jovial relationships with clients. Preferred candidate profile Should have excellent communication and problem-solving skills. Ability to provide step-by-step technical help. The person needs to be polite and tactful in nature. The person should be able to deal with diverse customers and the situations as well. Should have good ability to understand problem areas. Document technical knowledge in the form of notes and manuals.