Application Support Engineer

Job Description

Job Title: Application Support Engineer Experience Required: 2+ Years Job Type: Full-Time Location: Chennai (Hybrid) Job Summary: We are seeking an experienced Application Support Engineer to join our dynamic support team in Chennai. The ideal candidate will have a minimum of 2 years of experience in technical support, with hands-on knowledge of EDI data processing, incident and service request handling, and standard operating procedure documentation. A basic understanding of Java and experience working with tools like JIRA are essential. Key Responsibilities: Provide Level 1 and Level 2 support for business-critical applications. Monitor and manage EDI (Electronic Data Interchange) data exchanges to ensure accuracy and timely processing. Handle incidents and service requests in line with agreed SLAs. Log, track, and resolve issues using JIRA or similar ticketing tools. Document Standard Operating Procedures (SOPs) and knowledge base articles for recurring issues. Coordinate effectively with cross-functional teams, business users, and third-party vendors. Conduct root cause analysis and implement preventive actions for frequent issues. Support routine system monitoring, maintenance, and reporting . Use basic Java knowledge for issue triaging and provide insights for potential automation. Must-Have Skills: 2+ years of experience in application/production support Experience in EDI data monitoring and management Proficiency in incident and request management Familiarity with JIRA or equivalent tools Ability to document technical procedures and support guides Strong communication and troubleshooting skills Basic knowledge of Java Nice-to-Have Skills: ITIL Foundation Certification Exposure to Java-based automation or scripting Experience working in hybrid/onsite support environments