Application Support Engineer

Job Description

Role SummarySeeking an experienced Application Support Engineer to join our team. Responsibilities include monitoring and resolving components of applications and infrastructure. AWS Cloud Practitioner & Cloud Solutions Architect Associate qualifications are preferred however any equivalent industry standard cloud experience or certification will be considered. Key Responsibilities AWS Knowledge / Experience, AWS cloud practitioner / Cloud Solutions Architect Associate certificated preferredSupport experience in a financial service regulated environment.System admin experience in Windows server 2012+ environmentRelevant work experience in Linux or Windows systems administrationAwareness of AWS overall, including EC2, VPC, AWS Cloud Watch, Storage and Security Groups.Working knowledge of SSL certsIntermediate knowledge of troubleshooting Networking and load balancing topology.Working knowledge of IIS and tomcatDeploy and support products for clients in the UK and internationally.Create new environments, carry out software deployments, and manage estates.Work closely with the Technical Lead to enhance service delivery.Provide support outside of normal office hours for issue resolutions and deployments.Maintain records of support issues and deployments for KBAssist with installations, configurations with various teams across the business.Understanding and experience in using cloud platform propriety platform services and tooling including at a minimum Compute,Understanding best practices and how to secure cloud resources for a highly regulated enterprise environment.Windows Server operating systemsWindows automation tools such as PowerShell.Knowledge and experience of cloud well architected frameworks and adoption principlesContribute to the design, management & maintenance of our AWS hosted infrastructure covering our dev, UAT and production environments.Provide a resilient, scalable, and secure platform.Being actively involved in exciting new research projects and proof of conceptsEnsure that all duties are carried out with the aim of protecting customers and improving customer experience.Full understanding of the development lifecycle & methodologiesCredible and professionalAble to challenge appropriately and present solutions.Excellent oral and written communication skills and strong customer focus.Ability to juggle many tasks in a fast-moving environment. Excellent organisational and communication skills.Self-starting and able to work on own initiative.High attention to detailDriving delivery and continuous improvement QualificationBE, BTech or bachelor’s degree in information technology or equivalent with 3 to 6 years' experience in Application Support Strong understand and should have work experience in Linux, Window's server, Window's network and Window's System Must have skills - SSL, IIS, AWS Certified or any other Professional cloud certificationDesirable skills - SharePoint Administrator | Presconnect, Kofax | Informatica | PowerShell | Monitoring tool i.e. Datadog, Opsview, Nagios, etc