1 - 4 years

4.2 - 4.87 Lacs P.A.

Mumbai

Posted:2 weeks ago| Platform: Naukri logo

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Skills Required

Application SupportTicketingL1 SupportApp SupportL1L2SLATroubleshootingITILSLASMonitoring ToolsITIL FrameworkSOPProduct SupportTicketing ToolsTechnical SupportEscalationsProblem ManagementIncident ManagementIncidentSLA ManagementITIL Process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Application troubleshoot & incident/problem management Create SOPs for documentation purpose Resolution of L1 application tickets (Incidents & SRs) within Stipulated SLA Redirection of tickets to L2/L3 teams in case, it is not getting resolved at L1

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