Application Support Kenan Engineer

Job Description

NCS India Delivery Center (IDC) is an IT services provider for global NCS. We help integrate the core expertise of NCS global group of companies to deliver complete business solutions in the areas of IT Consulting, Managed Infrastructure Services, Application Services and Testing. IDC provides solutions to a variety of industry verticals such as Telecommunications, Education, Taxation, Bank, Travel, Energy Power, E-Commerce, Finance and Healthcare. We envision to help our global clients across key industries to implement the latest in technology and accelerate their digital transformation journey. Your role is only the beginning! As a L2 Support Engineer, you will be accountable for handling incidents and service requests from end-users by following the standard methods and procedures for each application. What we seek to accomplish together: Perform L2 Billing production activities (Plan, monitor, control and manage, etc. for all billing batch jobs in Control-M) Take end-to-end ownership and resolve all L2 billing production issues, acting as liaison between other IT teams if required to resolve the production issues Track and manage incidents assigned to L2 to ensure timely and effective resolution Facilitate mass error root cause analysis to ensure timely follow-up and proper closure of issue Proactively seek to minimize production issue or improve billing batch jobs performance (i.e. reduce recurring incidents, improve billing batch jobs run timeliness, etc.) Ensure service levels (SLA) for all billing batch jobs, Bill Fallouts, Incidents Resolution, etc. are met Provide off-hours support including weekend on rotation A little about you: Bachelors Degree in Computer Science, Information Technology, Management of Information Systems or equivalent Minimally 2-3 years of experience in Production Support/Application Support, or equivalent (e.g. infrastructure, development, etc.) Possess relevant hands-on experience in Kenan billing modules/application development and support role Possess relevant working experience in Unix/Linux, Shell scripts, Oracle SQL Knowledgeable in Kenan FX 5.0 s Data Model and Functionality (rating, discounting, bill generation, payment processing and journaling) Knowledge in programming language (Preferably C/C++) Knowledge in ITIL framework Sharp and tenacious troubleshooting skills, a great problem solver with the ability to take system problem and structure an action plan Self-motivator with a positive attitude and with high energy Ability to work independently or with minimal assistance Proficient in written and spoken English