Application support shifts

Job Description

Position - Application / Production Support Engineer. (Rotational Shift) Location : Navi Mumbai Work From Office Experience - 1 to 6 years Budget - 9 LPA Max Job Description of Application / Production Support Engineer. Basic Qualification: BE / B. Tech / MCA / B.Sc or Equivalent degree in Computer Science, Information Technology, Electrical, or Electronics etc Main focus: We are seeking a talented and motivated production support engineer to join our team who will responsible for end to end technical application operations. The tech ops role will be required to manage critical Trading application operations across different functions to promote customer-centric culture. The potential candidate must have worked in high scale, high speed IT systems and time critical delivery environment. Role Deliverables: Production Support engineer will be responsible for executing the Production Support function for the suite of applications. He / She will work on and ensure that all incidents related to the supported applications are resolved promptly. The resource will ensure the functioning of the production, DR UAT environment with the goal of maintaining stability and control. Provide front-line technical support to end users responding to issues related to Problem/Incident Management, Release/Deployment, Operational Readiness, Application Monitoring, and Production Governance related to issues Debug and fix production issues by analyzing server metrics, complex SQL queries stored Procedures One should be handling various production support roles (Technical - L1/L2) and be ready to master at least 2-3 widely used monitoring/scheduling tools. Solve production-down situations under tight SLA deadlines, troubleshoot the Root cause, and problem-resolution follow-up Provide stand-by hrs. support on a rotational basis for a production system, Flexible to work for extended hours and on weekends as needed to handle high-priority issues Work closely with Technology Infrastructure Teams and development and testing Teams in supporting Integrated / Independent releases, software/hardware upgrades, and server upgrades Manage the on-call support for triaging problems, coordinating with various support teams across the organization, and carrying out activities related to incident and problem management Proactive in assessing initial severity, gathering impacts, creating tickets, engaging necessary support teams, and escalating as necessary to ensure timely restoration Technical Skills Expectation: Strong knowledge of Technology platforms, frameworks, and software development methodologies. Operating Systems and Servers: Windows, Linux, IIS, Tomcat, WebLogic etc Fundamentals: Proficiency in troubleshooting web-based applications, database and related technologies (like IIS, NGINX, SQL, Network etc) Any Databases proficient: Oracle PL/SQL, MS SQL Server / MySQL, able to understand / DML / complex query. Tools: AutoSys, ARCON, CyberArk etc. APM Tools: App Dynamics, Dynatrace etc. Network Fundamentals Troubleshooting Command awareness: Ping, ICMP, Traceroute Nslookup/Dig Ipconfig/ifconfig: Netstat: Wireshark: Nmap: TCPDump: Telnet Netcat (nc): Hping Packet Capture on Router/Switch: Apply Now Apply For Job