Job Description

Production/Application Support Engineer Required Skills/Experience: Qualifications and Recommended Skills: • Minimum 5 years' experience in a technical support or software development organization in the online industry for a high-volume commercial website or service; Organic & Paid search experience preferred • API (SOAP/REST) experience • Ability to analyze and visualize large data sets to find issue trend • Practical experience running online systems built on Azure or similar cloud providers • 2+ years of automation experience in C# or Python is preferred • Experience with Excel, PowerBI and Microsoft suite of s tandard applications. • Strong documentation skills to be utilized for case management, knowledge capture, bug R esponsibilities: • Provide Tier 3 Technical support for the Advertising platform for Account Management Teams and other internal Advertising partner teams via Teams, or written correspondence such as tickets and email. • Resolve minimum of 45 complex escalations per month across various queues including Ad Delivery, Audience Network , Advertiser API, Analytics, Shopping Campaigns . • Troubleshoot Medium to high complex issues and provide solutions within the Global Support Service Level Agreement with quality. • Strong ability to create and execute SQL queries, write custom Cosmos scripts and leverage data bricks to debug and diagnose issues . • Ability to analyze and visualize large complex data sets in Excel/Power BI obtained from various internal tools and log files. • Ability to review customer website code to debug setup issues and recommend solutions; often jumping on client facing consultation calls. Shift: 2 PM to 11 PM Mode of Work: Office Job Status : Permanent with Launch IT, Current project duration is of 18 months