Job Description

Position Overview: The official title for this role is Apprentice, Product Consultant, Data & Research within our Datafeeds team under the Client Operations Department. Shift Hours: EMEA: 1 PM to 10 PM IST Team Environment: You will be part of a global, collaborative, and professional team, allowing you to gain extensive knowledge in the financial sector and beyond, while working with a wide array of datasets, including Market data, Fundamental data, ESG, Ratings, and more! Your Contribution: You will play a crucial role in the team and the organization by professionally addressing client inquiries with analytical insight, showcasing your comprehensive knowledge of our tools, data, and the sectors we cover. As a Product Consultant, you will guide clients towards the most effective methods to achieve high-quality results, enabling you to blend your product expertise with a deep understanding of our clients and their usage of our tools. More details about our primary product, Xpressfeed, can be found here: . Whats in it for you? You will begin in a frontline position, working alongside various levels of the team. This role offers transparency and growth opportunities outside the department due to regular interactions with sales and product management. You will have access to a diverse and continuously expanding range of datasets. Explore more here: . Key Responsibilities: Address inquiries from data feed clients. Deliver professional, timely, and high-quality support for our feed-based products. Accurately and promptly track client issues in our Client Relationship Management system (Salesforce). Collaborate with cross-functional teams to resolve client concerns and direct improvement requests to the appropriate teams. Qualifications We Seek: Basic Requirements: A Masters degree in Finance, Business, Accounting, Economics, or a related field. Familiarity with MS Office applications: Outlook, Word, Excel, and PowerPoint. Understanding of corporate accounting statements such as income statements, balance sheets, and cash flow statements. Strong written and verbal communication skills, with keen attention to detail and the ability to multitask and prioritize effectively. A collaborative team player with good interpersonal skills. Flexibility to adapt to a dynamic work environment and shift changes. A strong desire and capability for continuous learning. Preferred Qualifications: Knowledge of various asset classes such as equity, fixed income, private equity, and mutual funds. Experience with SQL is an advantage.