Key Responsibilities: Requirements Gathering Documentation Collaborate with stakeholders to define business needs and create detailed functional specifications. Business Process Analysis Identify opportunities for automation and workflow optimization using the SaaS platform User Stories Agile Collaboration Write clear user stories, define acceptance criteria, and contribute to sprint planning in Agile environments. Customer-Centric Enhancements Ensure new features and improvements align with customer needs and business goals. Testing QA Support Work closely with development teams to validate that features meet business and functional requirements. Data-Driven Decision Making Analyze product usage, customer feedback, and performance metrics to identify areas for improvement. Cross-Functional Collaboration Work with product managers, engineers, customer success, and marketing teams to ensure successful product development and adoption. Required Qualifications: Minimum 2+ years of experience as a Business Analyst in a SaaS company. Strong understanding of cloud-based SaaS platforms and product lifecycle management . Experience in Agile environments , including writing user stories and defining acceptance criteria. Proven ability to analyze complex business requirements and translate them into scalable solutions. Strong stakeholder management skills to align business and technical teams. Excellent written and verbal communication skills for documentation and cross-team collaboration. Proficiency in JIRA, Confluence, Trello, and other project management tools . Analytical mindset with strong problem-solving abilities to navigate ambiguity and drive innovation. Preferred Qualifications: Certifications in Agile, Business Analysis (CBAP, CSPO), or SaaS best practices . Familiarity with API integrations, product development tools, and data analysis platforms . Understanding of UX/UI principles to contribute to product design discussions. This is an opportunity to contribute to a growing SaaS company, work on impactful products, and collaborate with a dynamic team. If you are looking for a challenging and rewarding role, we encourage you to apply.