Work type : Contract 18 M Location : Bangalore / Hyderabad Exp : 5+ years Contract role 18 Months contract with Microsoft Responsibilities: People Management : Managers deliver success through empowerment and accountability by modeling, coaching, and caring. Model Live our culture; Embody our values; Practice our leadership principles. Coach Define team objectives and outcomes; Enable success across boundaries; Help the team adapt and learn. Care Attract and retain great people; Know each individual s capabilities and aspirations; Invest in the growth of others. Response and Resolution Ensures customers stay informed as to the status/solution of their issue and manages customer relationship. Monitors tickets of direct reports and delivery units to ensure resolution. Uses tools and strategy to monitor the performance of a team or delivery unit as a whole (e.g., backlog, structure, trends, volume, other business metrics). Serves as the first line of management escalation. Tracks resolution speed and removes roadblocks (e.g., skill gaps, handle difficult customers) preventing issues from being resolved. Acts as an escalation point in case resolution as necessary. Aligns resources of product group to support engineers. Identifies patterns (e.g., number of cases with similar issues), solutions, and collaborates with internal stakeholders to prioritize issues at the global level. Collaborates on cross-team and cross-product technical issues by working with resources from other groups including support engineering groups, product groups, services team, and account team as needed to resolve highly complex customer issues. Readiness Analyzes group readiness strategy proactively to ensure the team has the correct readiness plan and executes readiness plan for technologies and feature releases. Provides feedback to global readiness team to ensure they have they appropriate readiness strategy and build material. Creates Microsoft role guides and ensures Technical Support Engineers have attended compliance trainings. Aids team in identifying gaps in technical documentation and collaborates with engineering and product teams to fill document gaps regarding new and existing technology. Product/Process Improvement : Communicates aggregated customer feedback to stakeholders to influence and drive product quality improvements. Identifies resources needed to resolve bugs. Drives visibility of product bugs to ensure timely engagement and/or action. Tracks pending cases due to bugs and influences product team to improve resolution and prevent customers from being impacted. Establishes requirements and collaborates with others across the organization to build monitoring and diagnostic tools that automate the discovery and resolution of issues. Creates and establishes operational frameworks and sets standards and measures for resolving issues. Enhances processes or workflows across the line of business. Ensures team member participation in case triage meetings and/or case discussions to share knowledge with other engineers and develop efficient customer solutions by prioritizing issues, identifying resources, reviewing processes, or providing additional customer support. Business Integration Establishes an engagement strategy with internal teams to promote a consistent plan. Creates methods of relationship building and collaboration to influence local and global strategy for lifetime customer loyalty. Proficiency in Microsoft Office required.

We are seeking a skilled Software Development Engineer (SDE) to design, develop, and maintain high-quality software solutions. The ideal candidate will have strong problem-solving skills, a deep understanding of programming languages, and the ability to work collaboratively in a fast-paced environment.Role & responsibilities Design, develop, test, and deploy scalable and efficient software applications.Write clean, maintainable, and well-documented code following best practices.Collaborate with cross-functional teams, including product managers, designers, and other engineers.Debug and resolve software defects, ensuring high performance and reliability.Participate in code reviews, providing constructive feedback to improve code quality.Stay updated with emerging technologies and industry trends to enhance development practices.Preferred candidate profile Bachelor's Degree in Computer Science, or related technical discipline with proven experience coding in languages including, but not limited to, .NET, C#, PowerShell/scripting and PythonExperience with web frameworks, APIs, and cloud-based development.Knowledge of data structures, algorithms, and software design principles.Familiarity with version control systems (e.g., Git) and CI/CD pipelines.Strong analytical and problem-solving skills.Excellent communication and teamwork abilities.A minimum of two years of experience in Cloud, Infrastructure, or Platform domain.Familiarity infrastructure AutomationSite Reliability Engineering (SRE) experience, with proven ability to address and resolve the issues.In addition to the technical qualifications, candidates must show: Attention to detail, ensuring accuracy and precision in the execution of tasks. Diligence, displaying consistency and thoroughness in their approach to responsibilities. Strong soft skills, including communication, collaboration, adaptability, and problem-solving, as these are critical for fostering effective teamwork, resolving challenges, and supporting operational excellence in a dynamic environment.Perks and benefits PF, Medical Insurance, Paid time off,

We are seeking a talented SRE Engineer to drive reliability, scalability, and performance of critical systems in Azure Core, specifically focusing on Office 365 buildouts. The ideal candidate will have hands-on experience in cloud infrastructure, automation, monitoring, and incident management. You will be responsible for deploying resources in public and sovereign clouds, troubleshooting complex system issues, and working with large datasets to generate operational insights.Role & responsibilities Participate in on-call rotations, responding to production incidents during non-business hours, weekends, and holidays as needed. Manage and resolve system incidents by leading incident bridges, troubleshooting, and driving resolution. Continuously monitor system performance using telemetry tools to identify and resolve potential issues before they impact service reliability. Ensure all performance metrics remain within acceptable limits and drive towards KPIs. Maintain automation tools, reducing manual efforts and increasing reliability. Lead and execute buildouts, ensuring timely deliveries, and troubleshooting deployment issues. - Analyze operational data, create dashboards, and report on system chokepoints, throughput, and performance. Identify areas for cycle time reduction and incident toil minimization. - Conduct postmortem reviews and lead blameless post-incident reviews to determine root cause and improve service resiliency. Implement preventive measures to avoid repeat issues. Create and maintain comprehensive documentation, including technical procedures, playbooks, and TSGs, to help streamline incident response and improve operational knowledge sharing.Preferred candidate profile Participate in on-call rotations, responding to production incidents during non-business hours, weekends, and holidays as needed. Manage and resolve system incidents by leading incident bridges, troubleshooting, and driving resolution. Continuously monitor system performance using telemetry tools to identify and resolve potential issues before they impact service reliability. Ensure all performance metrics remain within acceptable limits and drive towards KPIs. Maintain automation tools, reducing manual efforts and increasing reliability. Lead and execute buildouts, ensuring timely deliveries, and troubleshooting deployment issues. - Analyze operational data, create dashboards, and report on system chokepoints, throughput, and performance. Identify areas for cycle time reduction and incident toil minimization. - Conduct postmortem reviews and lead blameless post-incident reviews to determine root cause and improve service resiliency. Implement preventive measures to avoid repeat issues. Create and maintain comprehensive documentation, including technical procedures, playbooks, and TSGs, to help streamline incident response and improve operational knowledge sharing.Perks and benefits PF, Medical Insurance, Paid time off