Job Description

3+ years of hands-on collections experience Experience with Great Plains accounting system is a plus Detail oriented and proficient with Microsoft Office Experience working with US Clients Excellent communication skills both written and verbal, and interpersonal skills Ability to work independently Highly self-motivated and directed with keen attention to detail Proven analytical and problem-solving abilities Ability to effectively prioritize and execute tasks in a high-pressure environment Role & Responsibilities: Review customer aging reports to ascertain status of collection and balance outstanding, and to evaluate next steps to follow up on open customer invoices Monitor the percentages of aged accounts Pursue collection of all invoices until payment is made Place direct phone calls and emails to customers that are past due and work directly with internal sales reps/teams as needed to pursue collection Draft and send collections letters to all customers with outstanding balances when necessary Send payment demand letters for accounts over 90 days past due when necessary Relay to management all accounts that need to be written off to bad debt Prepare documentation necessary to create the credit or debit memo necessary to true up a customer account Oversee and assist with the clean-up of unapplied receipts and short paid invoices. Address customer complaints concerning invoicing or service rendered and works on complaints of service failures with designated departments Coordinate and participate with all audits of activity related to invoicing and collections Other relevant duties as assigne