Job Description

Resource Type (Dev / Test) AMS Cloud Engineer Skill Set Monitor and maintain SaaS applications to ensure availability, reliability, and performance. Address and resolve L1/L2 incidents, escalating to senior engineers when required. Perform root cause analysis and suggest preventive actions for recurring issues. Use monitoring tools to track system health and identify potential issues proactively. Perform regular maintenance activities, including updates and patches. Handle service requests and incidents in line with SLAs. Document issues, resolutions, and preventive measures to build a comprehensive knowledge base. Coordinate with cross-functional teams such as DevOps, SRE, and Cloud Engineering for issue resolution and performance optimization. Provide input for process improvements and automation opportunities. Work in rotational shifts to ensure 24/7 coverage. Be part of an on-call roster for critical incident handling. Knowledge of application monitoring tools (Grafana, Prometheus). Knowledge of deployment and troubleshooting in Kubernetes, Kafka and Spring Applications Basic Knowledge in Oracle Database and SQL As a Product Operations (AMS) Engineer, within the Oracle Banking Cloud Services (OBCS) SaaS team, you will assist in deploying, operating and monitor a micro services-based cloud native SaaS services with extremely high availability and scalability requirements. You will work in collaboration with product engineering, SaaS DevSecOps and SRE teams to deliver your responsibilities towards Oracle Banking Cloud Service (OBCS) SaaS production K8S clusters. You will also author, review and maintain operational run books to help reduce incident resolution time and be responsible for managing and triaging operational tickets pertaining to the OBCS services. Emphasis on driving prioritization and execution of work based on business impact is a must. Required Experience2-6 years of hands-on experience as AMS Engineer