Job Description

About Us ACKO is India’s first and only fully-digital Insurtech (product) company to have taken insurance by storm. You might have seen our cool ads or are already a customer and we hope you have noticed how we are rewriting the rules of the insurance game constantly and persistently. Based out of Bangalore, we are solving for the Indian market. But we are a part of a global wave of insurtech startups such as ZhongAn in China , Oscar, Lemonade, Metromile in the US, that are known to succeed owing to their business models and technology. We are a unicorn backed by a slate of marquee investors like Binny Bansal, Amazon, Ascent capital, Accel, SAIF, Catamaran, General Atlantic and Multiples. In only four years since our inception and operations, our products have reached ~75M unique users. We have partnered with some of the biggest names of the digital ecosystem such as Amazon, Ola, RedBus, Oyo, Lendingkart, ZestMoney, GOMMT group etc. At ACKO, job roles are focused at impact and we’re here to transform the way the industry operates. Innovation drives us and our products, and we are poised to disrupt insurance, powered by our pioneering products. We have changed the landscape of this age old sector in a growing economy like India and have miles to go from here. After having crossed the $1B valuation mark, our eyes set on even bigger milestones. If you think we’re just about growth and numbers, employee wellbeing lies at the core of all our programs and policies. We are a regular ‘Great Place to Work’ winner and consistently feature on Linkedin’s list of top startups. Currently 1000 strong, we are hiring across all functions. Area Manager Pune, Maharastra S&F - Acko Drive Service Center About Us ACKO is a product-tech company, launched in 2016, solving real-world problems for customers, starting with insurance. And as a customer-first organization serving the digitally-savvy, ACKOʼs value proposition of ʻWelcome Changeʼ focuses on offerings that make insurance simple and hassle-free! With features such as zero commission, zero paperwork, instant renewal, same-day claim settlements, and app-based updates on claims, ACKO is a 'Welcome Change' from traditional insurers. Having said that, we are not just another conventional insurance firm, or the people consulted solely for "claims”! Anchored in a tech-centric philosophy, ACKOʼs approach fuels innovation, empowering us to develop comprehensive products that cater to every aspect of our customers' insurance requirements. And while we are at it, we put our Ackers at the heart of everything we do. We're not your typical 9-to-5 workplace; we're a vibrant and inclusive bunch of innovators and creators making sure every Ackerʼs idea matters, their voice is heard, and their growth is part of our mission. Job Description The Area Manager will drive franchisee success by ensuring profitability, productivity, and operational excellence in service centers, from setup to SOP adherence, training, and process audits. They will also engage regularly with franchisee owners to address process gaps and identify business improvement opportunities. Key Responsibilities: Demand Growth & Customer Experience Launch targeted campaigns to generate demand in the catchment area. Analyze workshop data, monitor trends, and implement service strategies to improve customer retention. Process & Training Ensure franchisee staff training, enforce SOPs, conduct audits, and collaborate with management to improve key metrics. Assisting franchisee in reducing system and process related inefficiencies Infrastructure Readiness Work with central teams and franchisee partners to standardize infra setup and ensure timely unit launches, while addressing risks or delays. Qualification & Experience Bachelors/Diploma in any engineering discipline Min. 3 years of experience in relevant roles such as Service Manager or Area Manager in 4 wheeler multi brand service centers Or 4 wheeler OEM dealerships. Work Hours & Office Timing : 9 am to 5:30 pm & 6 Day’s a Week Show more Show less