Job Description

The ACKO Drive Service Center is ACKO's one-stop solution for comprehensive car care, offering services for all major car brands. With a team of highly trained and certified professionals, genuine parts, and a commitment to transparency, ACKO Drive Service Centers ensure high standards of quality in every job. And just like our parent brand, ACKO, we also put our people first. The team at ACKO Drive is driven by a passion for innovation and excellence. Joining us means being part of a dynamic and skilled workforce dedicated to transforming car servicing into a seamless and trustworthy experience for our customers. At ACKO Drive Service Centers, we dont just service cars; we ensure peace of mind. The Area Manager will drive franchisee success by ensuring profitability, productivity, and operational excellence in service centers, from setup to SOP adherence, training, and process audits. They will also engage regularly with franchisee owners to address process gaps and identify business improvement opportunities. Key Responsibilities: Demand Growth & Customer Experience Launch targeted campaigns to generate demand in the catchment area. Analyze workshop data, monitor trends, and implement service strategies to improve customer retention. Process & Training Ensure franchisee staff training, enforce SOPs, conduct audits, and collaborate with management to improve key metrics. Assisting franchisee in reducing system and process related inefficiencies. Infrastructure Readiness. Work with central teams and franchisee partners to standardize infra setup and ensure timely unit launches, while addressing risks or delays. Qualification & Experience Bachelors/Diploma in any engineering discipline. Min. 3 years of experience in relevant roles such as Service Manager or Area Manager in 4 wheeler multi brand service centers Or 4 wheeler OEM dealerships. Should be comfortable working 6 Days a Week EXPERTISE AND QUALIFICATIONS Min. 3 years of experience in relevant roles such as Service Manager or Area Manager in 4 wheeler multi brand service centers Or 4 wheeler OEM dealerships