Product Retention Adoption: Liaise with the Tech team to build data pipelines and implement business logic for tracking product feature adoption. Monitor customer engagement and retention while identifying opportunities to enhance user experience and increase product adoption. Sales Marketing Analytics: Analyze new customer acquisition trends and revenue data to support Growth leaders in refining and optimizing sales and marketing strategies. Provide insights on campaign performance and customer behavior to improve overall business outcomes. Onboarding Payment Operations: Reduce onboarding drop-offs by streamlining the customer journey and enhancing activation across payment partners. Monitor payment performance, ensuring fast and reliable transactions with minimal decline rates through data-driven insights. AML Financial Crime Prevention: Lead initiatives to identify and prevent fraudulent transactions and anti-money laundering activities. Implement proactive alert mechanisms and leverage fraud detection techniques to strengthen compliance with regulatory frameworks. Beyond these team responsibilities, you will also play a key role in driving data excellence across the organization. Some of those key responsibilities will include: Performance Metrics: Create, test, and evaluate performance metrics that improves the efficiency and effectiveness of Operations team Own the Talk: Analyze key trends and customer usage patterns and share outcomes with COO and Operations leaders to drive smoother and faster customer experience Business Transformation: Own and implement new business metric definitions which act as a foundation for building the expansion strategy Cross-functional Collaboration: Liaise with different business functions to translate technical specifications into actionable insights that address business needs. BI Solutions: Design, build, and enhance existing processes and infrastructure within our data team to future proof and scale our solutions. Minimum Qualifications: Bachelors degree in Business, statistics, economics, or similar quantitative discipline 4-8 years of relevant experience in business analysis, data analysis, reporting or business strategy role Proficiency in MySQL for data extraction and analysis is mandatory Prior experience with data orchestration tools like Airflow and dbt is preferred Hands-on experience with Business Intelligence software, particularly Tableau, is a plus Good communication and organisation skills, with the ability to communicate complex quantitative analysis and algorithms in a clear, precise and actionable manner required Familiarity with data monitoring and understanding of customer onboarding cycle Experience in leveraging third-party data from Customer Relationship Management (CRM) platforms such as HubSpot, Marketing platforms like Meta, LinkedIn Google Ads; and other messaging platforms like Intercom Proficiency in MS Excel/Google Sheets, including PivotTables, VLOOKUP, and Index/Match Preferred Qualifications: Structured, critical and analytical thinking to deep dive for insights and problem solving Effective planning, organizational, and communication abilities Proven initiative in diving deep into datasets to uncover insights Capability to manage multiple projects from different stakeholders simultaneously A strong background in product analytics, with experience in tracking user behavior, feature adoption, and funnel conversion metrics Industry experience in a SaaS/fintech business will be an added advantage What we offer Uncapped flexible annual leave. Hybrid work arrangement. Training subsidy for your professional growth. Wellness benefit. Team bonding budget to foster collaboration and sense of belonging. Flexibility to work from anywhere (for up to 90 days per annum). Culture is Key: We always strive to cultivate a special culture that brings special talents together - You can learn more about our culture on our careers site and LinkedIn Life page .

Mobile Development (React Native): Build and maintain high-performance, pixel-perfect mobile UIs across iOS and Android. Leverage native APIs for seamless platform integrations. Diagnose and resolve performance bottlenecks and bugs. Collaborate with backend engineers to integrate REST APIs. Web Development (Vue.js): Contribute to the development and maintenance of our web applications using Vue.js. Demonstrate flexibility and a willingness to learn and apply new technologies. General Frontend Excellence: Develop clean, maintainable, and well-documented code. Implement high-fidelity UIs using advanced CSS techniques. Write and execute comprehensive unit and integration tests. Participate in code reviews, providing and receiving constructive feedback. Stay up-to-date with the latest frontend development trends and best practices. Lead the entire web application development life cycle right from concept stage to delivery and post launch support. Coordinate with co-developers, keep project managers well informed of the development efforts status, and act as a liaison between development staff and the project manager. Collaboration and Communication: Work effectively in an agile environment. Communicate clearly and effectively with cross-functional teams. Proactively identify and resolve technical challenges. What Youll Bring: Experience: 4-8+ years of professional software development experience. Mobile Expertise: Proven experience building and deploying mobile applications using React Native for both iOS and Android. Experience with Expo and Firebase is a plus. Frontend Proficiency: Deep understanding of JavaScript (ES6+), TypeScript, and modern frontend frameworks. Experience with Redux and Redux Saga is a plus. Web Frameworks: Solid experience with React Native and a demonstrable willingness to learn and work with Vue.js. UI/CSS: Strong skills in creating high-fidelity UIs using CSS and related technologies. API Integration: Experience working with REST APIs and understanding of the document request model. Testing: Expertise in writing and executing unit and integration tests. Code Quality: Strong focus on code quality, best practices, and code reviews. Problem-Solving: Excellent analytical and problem-solving skills. Version Control: Proficiency with Git. Agile: Experience working in agile development environments. Communication: Excellent communication and collaboration skills. Education: A degree in Computer Science, Engineering, or a related field (preferred). Startup/Tech Experience: Experience working in startups or fast-paced tech companies is a plus.

What will you be doing Be responsible for ensuring all client records are compliant with Anti-Money Laundering (AML) and Know Your Client (KYC) regulatory standards in a timely fashion Review the collection and verification of data performed to ensure all KYC records are accurate and complete Liaise with customers to obtain missing documents Perform enhanced due diligence on sensitive clients Stay current with all regulatory changes and requirements around AML KYC obligations Minimum Qualifications: You hold a bachelor degree with outstanding academic records Proficient in written and verbal communication skill in English You have 0-2 years of experience as KYC Analyst or related roles (Freshers are welcome to apply!) You are analytical and possess strong communication skills Willing to work on rotating shift (including weekend) and be based in Gurgaon Preferred Qualifications: You have strong understanding of KYC or AML procedures for financial institutions Passionate for the fintech industry and is a start-up culture fit Able to operate with flexibility in a fast-paced, constantly evolving and collaborative environment What we offer Uncapped flexible annual leave. Hybrid work arrangement. Training subsidy for your professional growth. Wellness benefit. Team bonding budget to foster collaboration and sense of belonging. Flexibility to work from anywhere (for up to 90 days per annum). Culture is Key: We always strive to cultivate a special culture that brings special talents together - You can learn more about our culture on our careers site and LinkedIn Life page .

Conduct thorough periodic reviews of client accounts, including detailed analysis of transactional activity and client profiles. Assess and document the risk level of client accounts, identifying any potential compliance issues or financial crime risks. Ensure all client reviews are conducted in accordance with internal policies, regulatory requirements, and industry best practices. Collaborate with internal departments (e.g., KYC, Transaction Monitoring) to gather and verify client information and documentation. Prepare and present detailed reports on review findings, including recommendations for risk mitigation and compliance improvements. Assist in the development and enhancement of periodic review processes, tools, and methodologies. Keep abreast of regulatory changes and industry developments related to AML/CFT and ensure that review processes remain compliant. Provide training and guidance to junior analysts on periodic review processes and compliance standards. Participate in internal and external audits, providing necessary documentation and explanations related to periodic reviews. Handle complex cases and escalate issues to senior management when necessary. Qualifications: Bachelor s degree in Finance, Business, Law, or related field. You have 0-2 years of experience in compliance, risk management, or financial crime prevention, preferably within the financial services industry (Freshers are welcome to apply!) Excellent analytical skills and attention to detail. Strong written and verbal communication skills, with the ability to present complex information clearly and concisely. Proficiency in using compliance-related software and tools. Ability to work independently and as part of a team. Strong organizational and time management skills, with the ability to handle multiple tasks and meet deadlines. Preferred Qualifications: Strong understanding of AML/CFT regulations and industry best practices. Experience with KYC processes, AML systems and software. Previous experience in a financial institution or regulatory body. Knowledge of global AML regulations and trends. What we offer Uncapped flexible annual leave. Hybrid work arrangement. Training subsidy for your professional growth. Wellness benefit. Team bonding budget to foster collaboration and sense of belonging. Flexibility to work from anywhere (for up to 90 days per annum). Culture is Key: We always strive to cultivate a special culture that brings special talents together - You can learn more about our culture on our careers site and LinkedIn Life page .

Customer Relationship Management: Handle customer inquiries, concerns, and complaints in a timely and professional manner, ensuring positive resolutions. Build and maintain strong relationships with customers to enhance loyalty and satisfaction. Complaint Handling : Oversee the complaint handling process and ensure that all complaints are addressed in a timely and effective manner. Analyze complaint trends and identify root causes of recurring issues. Provide regular reports on complaint handling performance to senior management. Incident Management: Lead the response and recovery activities for critical incidents, managing the lifecycle from detection through resolution. Coordinate with cross-functional teams to minimize service disruptions and ensure efficient incident resolution. Develop and refine incident management processes, aligning them with organizational goals and objective Customer Experience Strategy Development: Develop and implement initiatives to improve the customer experience across all touchpoints and channels. Collaborate with cross-functional teams (e.g., Product, Sales, Marketing) to address customer pain points and enhance processes. Product Improvement and Bug Analysis: Analyze customer-reported bugs and collaborate with the tech team to ensure timely resolution. Generate ideas to enhance Aspire s products and services, reporting issues and potential improvements to relevant teams. Customer Satisfaction and Experience Metrics: Monitor, track, and report on key customer satisfaction and experience metrics (e.g., NPS, CSAT). Regularly assess and present actionable insights to improve performance across these metrics. Industry Best Practices: Stay up-to-date on the latest trends, tools, and best practices in customer experience management. Proactively apply industry insights to refine strategies and enhance service quality . Requirements: Bachelors degree in Business, Finance, or a related field. Minimum of 5 years of experience in customer experience management, incident management, or a related role. Strong understanding of customer experience principles and incident management processes. Excellent communication and interpersonal skills. Proven ability to analyze data and translate insights into actionable strategies. Experience collaborating with cross-functional teams to drive process improvements. Ability to manage multiple tasks and projects simultaneously in a fast-paced environment. Proficiency in customer relationship management (CRM) software and incident management tools. The role requires to work during weekends (Wed- Sun). What we offer Uncapped flexible annual leave. Hybrid work arrangement. Training subsidy for your professional growth. Wellness benefit. Team bonding budget to foster collaboration and sense of belonging. Flexibility to work from anywhere (for up to 90 days per annum). Culture is Key: We always strive to cultivate a special culture that brings special talents together - You can learn more about our culture on our careers site and LinkedIn Life page .

Customer Support Across Channels: Provide outstanding support to clients, including C-level executives, through multiple communication channels such as email, chat, WhatsApp, and phone. Inquiry and Issue Resolution: Address and resolve inbound customer inquiries and technical issues with professionalism and efficiency, ensuring timely and accurate responses. Cross-functional Collaboration: Work closely with internal departments and external partners to deliver effective solutions and maintain customer satisfaction. Customer Feedback Management: Gather and analyze customer feedback, including bugs, feature requests, and process improvement suggestions, to contribute to product and service enhancements. Dissatisfaction Resolution: Engage with dissatisfied customers to identify root causes, take corrective actions, and implement strategies to improve overall customer sentiment. Data Analysis Reporting: Prepare and present weekly reports with key insights into customer interactions, identifying trends, areas for improvement, and opportunities for business growth. Specialised Focus Area: Take ownership of a specific domain, such as communication strategies, learning and development, or team training , to drive improvements within the team. Flexible Work Schedule: Work a five-day week , which may include weekends and public holidays on a rotational basis to ensure seamless customer support. Hybrid working environment with up to 5 days a week presence at office Qualifications Skills: Bachelors degree or equivalent experience in Customer Support, Business Administration, or a related field. 1-3 years of experience in a customer service role, preferably in a tech-driven or financial services environment. Excellent verbal and written communication skills in English ; proficiency in additional languages is a plus. Strong problem-solving and analytical skills to effectively resolve customer issues. Ability to handle high-pressure situations and manage multiple tasks simultaneously. Experience with CRM tools and customer support platforms such as Hubspot, Zendesk, Salesforce A customer-first mindset with a passion for enhancing customer experiences. Willingness to work in a 24x7 environment , with shift flexibility, including weekends and holidays. Location: Gurugram, India (Hybrid Work Model - Up to 5 Days in office Per Week)

Utilize advanced data analytics skills to identify fraud patterns, trends, and outlier indicative of fraudulent behavior with transaction data, user activity, and other relevant datasets Manage the alerts generated by fraud detection systems, review and prioritize alerts, monitor the alert accuracy rates and propose the enhancements Conduct thorough investigations to verify suspicions, based on the findings from investigations and risk assessments, develop and propose the strategies to prevent future incidents of fraud. Evaluate and identify key process/system gaps based on data analysis in order to propose and drive improvements Support fraud operation team with new initiatives and projects related to fraud detection and prevention across payment products Qualifications: At least 2 years of experience working in the payments space, and at least 1 years in a risk/fraud-related role Deep understanding and knowledge of card scheme rules, fraud rules, and fraud modules like Visa Risk Manager and MasterCard Decision Intelligence Understanding of payment fraud-related regulations Excellent command of English both verbal and written - English is the main language used in the company and with clients/partners Comfortable with spreadsheets/formulas, data analysis and visualisation(e.g. pivot tables, PowerBI, Tableau) Excited to work in a fast-paced startup and ever-evolving environment.

Develop, record and maintain cutting edge Vuejs web applications with mobile first in mindset Build innovative, state-of-the-art applications and collaborate with the User Experience (UX) team Cooperate with BE developers to consume backend data services via REST API. Lead the entire web application development life cycle right from concept stage to delivery and post launch support Document the development process, architecture, and standard components Coordinate with co-developers and keep project managers well informed of the status of development effort and serves as liaison between development staff and project manager Keep abreast of new trends and best practices in web development Minimum Qualifications: 4-8 years of working experience Strong hands-on and proficiency in at least one of the Javascript languages such as Vue.js, React, Angular etc. In depth knowledge of Javascript, CSS. Experience in unit testing and Vue.js, Quasar Framework is a plus. Strong Understanding of RESTful API design and implementation Rock solid at working with third-party dependencies and debugging dependency conflicts Code Quality: Focus on code quality and best practices, and ability to ensure code quality in the work. Code Review: Ability to review code, identify bugs, and provide feedback to ensure code quality standards are met. Unit Testing and Integration Testing: Experience in writing and executing unit and integration tests and debugging skills. Preferred Qualifications: Strong problem-solving skills and ability to identify and resolve complex issues. Experience with version control systems such as Git. Familiarity with agile methodologies and experience working in an agile environment. Good to have knowledge and exposure of Mobile technologies What we offer Uncapped flexible annual leave. Hybrid work arrangement. Training subsidy for your professional growth. Wellness benefit. Team bonding budget to foster collaboration and sense of belonging. Flexibility to work from anywhere (for up to 90 days per annum). Culture is Key: We always strive to cultivate a special culture that brings special talents together - You can learn more about our culture on our careers site and LinkedIn Life page .

Manage a team of 6 reconciliation professionals, providing guidance, mentorship, and performance feedback. Lead daily team operations, ensuring efficient workflow and adherence to project deadlines. Ensure proper reconciliation of client balances and client transactions on all our accounts, in multiple currencies, and for all Aspire licensed entities Investigate, document and escalate non-reconciled transactions and ledger discrepancies, as well as suggest and align on remediative and preventive measures Manage the ledger reconciliation software we use to reconcile client ledgers Design and maintain the ledger and safeguarding policies and processes Build and manage operations and risk management programs to mitigate ledger and safeguarding risks Monitor and test the effectivity and resilience of risk management rules, processes, policies, programs, and continuously improve them Report on relevant metrics: Reconciliation rates, Reconciliation SLAs, Auto reconciliation rates, Balance discrepancies Work closely with relevant stakeholders - Finance, Product, Compliance - to rally everyone around creating strong and effective practices to manage client funds, to resolve issues, to design client Aspire s product and tech Represent ledger and safeguarding risk in the Operational Risk Committee Minimum Qualifications: At least 5 years of experience in a reconciliation role within financial services, demonstrating a deep understanding of the domain. Proven ability to take ownership and initiative, making things happen promptly and being hands-on when necessary. Strong communication skills, with the ability to articulate requirements, align with key stakeholders, and build consensus for implementing strategies and action plans. Demonstrated ability to prioritize tasks and targets in a highly unstructured environment. Expertise in balancing risk and business objectives, making decisions that account for both and rallying stakeholders around them. Preferred Qualifications: Experience in a fintech environment Familiarity with business intelligence tools such as tableau Management experience What we offer Uncapped flexible annual leave. Hybrid work arrangement. Training subsidy for your professional growth. Wellness benefit. Team bonding budget to foster collaboration and sense of belonging. Flexibility to work from anywhere (for up to 90 days per annum). Culture is Key: We always strive to cultivate a special culture that brings special talents together - You can learn more about our culture on our careers site and LinkedIn Life page .

We are seeking an Engineering Manager who combines strong technical expertise with proven leadership skills. In this role, you will lead dynamic engineering teams, guide architectural decisions, and drive technical excellence. You will foster a culture of collaboration, innovation, and continuous learning, helping the team align technical roadmaps with strategic business goals. Key Responsibilities Lead, inspire, and manage a team of talented engineers, setting clear goals and providing mentorship to support their career growth. Define and drive software architecture and design patterns to ensure scalable, maintainable, and high-quality solutions. Collaborate closely with product management and cross-functional teams to align technical efforts with business objectives. Oversee the development and delivery of complex software projects, ensuring on-time and high-quality execution. Implement and optimize software development processes, utilizing Agile, Scrum, or Kanban methodologies. Manage technical debt, balancing it effectively with feature development and innovation. Ensure best practices in code quality, including comprehensive code reviews, testing, and documentation. Identify technical risks and develop contingency plans to mitigate them proactively. Strategically align technical initiatives with market trends and company goals. Communicate technical concepts effectively to both technical and non-technical stakeholders. Minimum Qualifications 10-14 years of experience in software engineering, with at least 3+ years managing teams of 8-10 engineers. Proven expertise in software architecture and design, including knowledge of scalable systems and design patterns. Deep technical background with hands-on coding experience guiding technical decision-making. Strong project management skills, including setting timelines, assigning tasks, and tracking progress. Experience with technical debt management, performance optimization, and code quality assurance. Proficiency in Agile, Scrum, or Kanban development methodologies. Excellent problem-solving skills and the ability to address complex technical challenges. Strong communication skills to effectively convey ideas across teams and stakeholders. Proven ability to foster a collaborative and high-performing team culture. Preferred Skills Experience transitioning from monolithic to microservices architecture. Proficiency in cloud technologies, DevOps practices, and modern CI/CD pipelines. Knowledge of advanced security practices and performance engineering. Personal Attributes Positive and adaptable attitude, proactive mindset, and strong sense of ownership. Empathy and strong interpersonal skills to build high-performing teams. Results-oriented with a passion for delivering impactful technology solutions. Why Join Us Be part of a forward-thinking team driving technological innovation. Opportunity to lead a talented team and influence strategic technical decisions. Competitive compensation, benefits, and opportunities for continuous learning.

As a Senior SOC Engineer at Aspire, youll play a pivotal role in the administration of our IT systems, SOC development, and swift response to security alerts. Join a dynamic and rapidly growing security team, with minimal requirements for on-premise administration. Your expertise in cloud environments and Software as a Service (SaaS) will be indispensable. Key Responsibilities: Keep building our SIEM/SOC with Azure Sentinel, Grafana and everything you think we should use. Ability to handle critical security incidents following proper IR processes and procedures. Act as the technical subject-matter-expert for SOC related topics or during incidents. Monitor and analyze security logs and alerts to detect potential security threats. Develop and optimize automations to scale detection and response capabilities. Research emerging cyber threats, vulnerabilities, and exploits relevant to our infrastructure and products. Implementing threat intelligence from different sources. Utilize threat modeling and log analysis to build behavioral based detections. Work with stakeholders to discover new detection capabilities and logging sources. Design, develop, and review security policies, procedures, and standards aligned with industry best practices. Assist in preparing security reports for compliance and audit purposes. Collaborate with IT and cross-functional teams to reinforce security measures and controls. Engage in incident response, root cause analysis, disaster recovery planning, and related exercises. Support IT integration, encompassing hardware, software maintenance, backups, and updates. Offer technical support to internal teams and end-users. Improve security architecture for SOC tools and other IT technologies. Document, respond, and report on security incidents and IT operations. Continuously refine IT operation processes and procedures to ensure top-tier and secure service delivery. Draft user manuals, standard operating procedures (SOPs), and FAQs. Steer and support daily IT and security initiatives. Essential Qualifications and Experience: Strong proficiency in written and spoken English. Tertiary education from a recognized University or Polytechnic. Must have hands-on experience with SIEM/SOAR/EDR tools, working knowledge on Sentinel,Logic Apps and MS-365 suites would be preferable. Knowledge of Cloud environments such as AWS Microsoft Azure would be essential.Experience with threat hunting and building threat detections, creating automation playbooks. Familiar with shell scripting, or another scripting language such as Python.Skilled in memory forensics, malware analysis, network traffic analysis, and log scrutiny. Passion for staying abreast of the latest security trends and tech for optimal security maintenance. Prior experience in SOC construction, maintenance, and operations. Strong knowledge of Security frameworks such as Cyber Kill Chain and MITRE ATTCK and how they can be used to understand and defend against cyber attacks. Excellent problem-solving skills combined with hands-on experience doing root cause analysis and post-incident reviews. Willingness to work an on-call rotation during out-of-business hours and weekends. Any Security related certifications would be an added advantage. Desirable Skills: Degree in Computer Science, IT, Engineering, or a related field. Familiarity with AWS, GCloud, GitHub, Google Workspace,CloudFlare, Azure Logic Apps, and malware analysis. Microsoft 365 (including Entra and Intune) Experience in retesting penetration testing findings. Proficiency with Linux environments. Software development skills, especially in Python, Bash, and Powershell. Personal tech projects showcased on platforms like a blog or Github.

At Aspire, we believe that technology has the power to revolutionize the way businesses manage finances. Our Engineering Team is at the forefront of this transformative journey, responsible for designing, building, and maintaining Aspires exceptional products and infrastructure. We take pride in developing cutting-edge, digital first technology solutions that simplifies financial services for businesses About the role: Develop, record and maintain cutting edge Vuejs web applications with mobile first in mindset Build innovative, state-of-the-art applications and collaborate with the User Experience (UX) team Cooperate with BE developers to consume backend data services via REST API. Lead the entire web application development life cycle right from concept stage to delivery and post launch support Document the development process, architecture, and standard components Coordinate with co-developers and keep project managers well informed of the status of development effort and serves as liaison between development staff and project manager Keep abreast of new trends and best practices in web development Minimum Qualifications: 4-8 years of working experience Strong hands-on and proficiency in at least one of the Javascript languages such as Vue.js, React, Angular etc. In depth knowledge of Javascript, CSS. Experience in unit testing and Vue.js, Quasar Framework is a plus. Strong Understanding of RESTful API design and implementation Rock solid at working with third-party dependencies and debugging dependency conflicts Code Quality: Focus on code quality and best practices, and ability to ensure code quality in the work. Code Review: Ability to review code, identify bugs, and provide feedback to ensure code quality standards are met. Unit Testing and Integration Testing: Experience in writing and executing unit and integration tests and debugging skills. Preferred Qualifications: Strong problem-solving skills and ability to identify and resolve complex issues. Experience with version control systems such as Git. Familiarity with agile methodologies and experience working in an agile environment. Good to have knowledge and exposure of Mobile technologies