Assistant Front Office Manager

Job Description

Designation - Assistant Front Office Manager Location - Mumbai Key Responsibilities: • Ensure Outstanding customer experience at all times. • Maintains a friendly, cheerful, and courteous demeanour. • Courteously and accurately answers inquiries from potential guests and accepts hotel preservations. • Respond to telephone and in-person inquiries regarding reservations, hotel information,and guest concerns. • Uses suggestive selling techniques to sell room nights, and increase occupancy and revenue. • Supervise daily shift process ensuring all team members adhere to standard operating procedures. • Train, direct the work of, resolve issues/problems, and coach and counsel the front desk team members to ensure a quality operation. • Resolve customer issues, complaints, and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service. • Adhere to company credit limit/floor limit policies. • Allocate rooms to expected arrivals after checking the guest’s preferences and special requests. • Build strong relationships and liaise with all other departments especially housekeeping, reservations, etc. • Operates the EPBX equipment, including, assisting incoming & outgoing calls, setting wake-up calls, enabling DND (Do Not Disturb), and paging for in-house guests. • Cross Check all billing instructions are correctly updated • Supervise the front desk operations to ensure an optimal level of service and hospitality is provided to the guests. • Performs other duties as assigned, requested, or deemed necessary by management. • Ensure the Front office log book and the hotel log book are always updated and actioned upon. • Ensures safety by following guest check-in and security procedures and reporting suspicious activity to security, manager, or MOD. • Assist all departments in servicing the guests during high volume periods. • Takes responsibility in the absence of the Duty Manager / Front office manager Interested candidates can share their resume at pragati.s@zolostays.com Show more Show less