Assistant Manager, Claims

Job Description

Job Description Assistant Manager, Claims AXA XL is looking for talented individuals to support our business across all product lines and geographies. This is an exciting opportunity to be part of a dynamic, global business . What You’ll Be DOING What will your essential responsibilities include? Managing a team of colleagues, motivating and developing them, working on employee development effectively. Be Accountable for the UK team aligned on Bdx/Non Bdx Non-Lloyds Claim portfolio and its execution, delivery. Managing teams’ workload and capacity. General reporting capabilities including control of the portfolios if needed. Meet set processing targets/ SLA and ensure claims are processed within the agreed time frame. Building effective relations with stakeholders, support timely resolution of escalations and supporting in improving performance. Acting as cross-functional liaison to ensure stellar level of collaboration. Provide regular performance feedback and giving frequent formal and informal coaching sessions. Deliver informative reports, ability to crunch data, possesses data driven & fact-based approach. Identify the gaps and enhance them with the process knowledge to deliver the best results. Proactive problem-solving to balance and manage client expectations with internal service standards. Organizing and coordinating quality checks. Preparing training plans for team members. Getting involved in production as and when required. Participating in projects within the domain and always looking for improvement opportunities. You will report to Senior Manager. What You Will BRING We’re looking for someone who has these abilities and skills: Required Skills And Abilities Graduate / Postgraduate with relevant years of experience in Insurance/reinsurance industry. Ability to manage the team along with supporting the team as SME. Positive, innovative, and make it better mindset to bring operational efficiencies. Experience in MS Excel and PowerPoint is required - support segment KPI and management reporting. Work self-directedly to complete given task and be proactive to reach out to other person/team to seek solutions when needed. Effective written and verbal communication and interpersonal skills to work effectively with internal clients and customers. Desired Skills And Abilities Excellent organizational and time management skills along with Active listening skills, attention to detail and sound report-writing skills. Organized with the ability to sort multiple priorities, meet tight deadlines and detail orientated. Ability to use initiative in day-to-day activities to resolve issues or flag them to management for review. Who WE are AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it. How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty. With an innovative and flexible approach to risk solutions, we partner with those who move the world forward. Learn more at axaxl.com What we OFFER Inclusion AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. It’s about helping one another — and our business — to move forward and succeed. Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe. Robust support for Flexible Working Arrangements Enhanced family-friendly leave benefits Named to the Diversity Best Practices Index Signatory to the UK Women in Finance Charter Learn more at axaxl.com/about-us/inclusion-and-diversity. AXA XL is an Equal Opportunity Employer. Total Rewards AXA XL’s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do. We’re committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence. Sustainability At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called “Roots of resilience”, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations. Our Pillars Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society - are essential to our future. We’re committed to protecting and restoring nature - from mangrove forests to the bees in our backyard - by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans. Addressing climate change: The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions. Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting. AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day - the Global Day of Giving. For more information, please see axaxl.com/sustainability. Show more Show less