Assistant Manager - Customer Care

Job Description

This role requires strong communication, analytical, and process improvement skills to ensure customer satisfaction and business growth. Key Role: Responsible for managing customer relationships, addressing concerns, and ensuring high customer satisfaction and retention for major clients. Key Deliverables: 1) Strengthening client relationships 2) Enhancing client satisfaction 3) Improving client retention and contract renewals (GR & Govt. Tender sites) 4) Preparing and analyzing MIS reports 5) Maintaining and improving CRM processes 6) Enhancing personal skills (Advanced Excel, interpersonal skills) Responsibilities: 1) Regular client communication to build rapport 2) Ensuring smooth employee lifecycle processes and timely invoicing 3) Understanding and resolving customer complaints efficiently 4) Updating and managing customer complaints tracker 5) Monitoring customer feedback and identifying areas for improvement 6) Tracking contract renewals for special projects (Pan India) 7) Managing CRM-related documentation and database 8) Training team members on CRM best practices 9) Identifying and implementing process improvements 10) Self-development through skill enhancement