Assistant Manager- Customer Delight (B2B/B2C)

2 - 6 years

6.0 - 8.0 Lacs P.A.

Mumbai

Posted:2 months ago| Platform: Naukri logo

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Skills Required

Customer ServiceBlended ProcessGrievance HandlingComplaint ManagementHandling Customer QueriesCustomer EscalationTATGrievance RedressalCustomer SatisfactionComplaint HandlingEscalationsNet Promoter ScoreComplaintsCSATCustomer QueriesIssue Resolution

Work Mode

Work from Office

Job Type

Full Time

Job Description

Improve customer experience for B2B clients,blended process and handling inquiries, resolving issues, and ensuring satisfaction at every touchpoint. handling escalations

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