Assistant Manager - Customer Experience

Job Description

Assistant Manager – Customer Experience Location: Mohali, Punjab Work Mode: On-site, Full-time Experience Required: 3+ years in operations, customer experience, or luxury service environments About Us At House of TravelArty LLP, we’re more than just an art gallery — we’re an enabler of good décor for thousands of homes and businesses around the world. From luxury collectors to interior designers curating dream spaces, our gallery represents a bridge between heritage and contemporary elegance. With a growing presence in India’s art and design scene, we’re building a one of its kind art gallery catering to 15+ art styles across 14+ countries. We’re looking for a driven, detail-oriented Assistant Manager – Customer Experience who thrives in dynamic environments and is passionate about delivering a seamless, elevated customer journey from discovery to doorstep. Role Overview This is an individual contributor role working closely with the existing team. As the Assistant Manager, you’ll be responsible for orchestrating the full back-end of our customer experience — from coordinating artwork production to managing white-glove deliveries for premium clients. Customer Experience & Engagement Whether responding to queries via Instagram or walking someone through a commissioned piece on WhatsApp, your goal is to make every interaction feel personal, polished, and seamless. White-Glove Delivery Management An artwork’s journey doesn’t end at purchase — and that’s where you come in. You’ll oversee premium, on-time deliveries across India, ensuring artworks are handled with care and installed as per our service promise. From coordinating logistics to solving last-minute hiccups, you’ll be expected to maintain our gallery’s gold standard when it comes to post-purchase delight. Backend Coordination & Vendor Management You’ll manage the complex web that powers every artwork: coordinating with framers, packaging vendors, and transport partners. This role demands sharp follow-ups, meticulous organization, and an eye for quality control at every step. A knack for spotting gaps in process — and proactively closing them — is essential. Customer Retention & Relationship Building Beyond transactions, we’re in the business of building lasting relationships. You’ll maintain client records, follow up on feedback, manage gifting and special outreach for loyal buyers, and help shape retention strategies. Think of this role as both operational and subtly strategic in shaping customer loyalty. Tools & Communication Channels You should be comfortable working with MS Office, managing client interactions over WhatsApp and Instagram, and keeping internal coordination crisp and clear. You’ll be expected to keep processes tight while bringing in a human touch to every message, memo, or follow-up. Why Join Us? - Startup Energy, Industry Wisdom: Get mentored by an e-commerce industry leader with 15+ years of experience - Creative Freedom: Be part of a new-age gallery shaping art trends and design sensibilities in India - High-Impact Role: Work directly with the founder, shape operational excellence, and see your ideas come to life - Exposure: Interact with elite clientele, and professionals. Ideal Candidate Profile - 1+ years in operations, luxury retail, customer experience, or logistics - Strong interpersonal skills with a flair for building trust - Detail-oriented, resourceful, and calm under pressure - Passion for art, culture, design and customer service is a big plus - Based in or willing to relocate to Mohali, Chandigarh, Panchkula or nearby areas -CTC: 2-2.5 LPA Show more Show less