Job Description

Key Responsibilities: Customer Onboarding & Data Management: Maintain and update the customer database in CRM software. Ensure accurate customer profiling, including preferences, order history, and communication records. Client Communication & Order Management: Act as the primary point of contact for customers regarding pricing, inquiries, and order updates. Ensure all queries and concerns are addressed within 24-48 hours. Provide weekly order status reports to clients. Sales Support & Coordination: Work closely with internal teams (Operations, Logistics, and Documentation) to ensure smooth execution of orders. Coordinate with finance for credit approvals, payment follow-ups, and invoicing . Monitor customer payment schedules and ensure timely follow-ups. Customer Satisfaction & Issue Resolution: Track customer feedback and complaints, ensuring resolution within agreed timelines. Maintain customer retention rate of 90%+ through proactive engagement.