Assistant Manager Guest Relations

Job Description

A Assistant Manager Guest Relations supports the needs of VIP Guests and informs other Team Members of VIP needs in order to ensure an exceptional Guest experience. What will I be doing As Assistant Manager Guest Relations, you will support the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. A Guest Relations Assistant Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: Assist Guest Relations Manager with the daily operations of the department Check Guest arrival reports in advance and communicate daily with Housekeeping on room allocations for VIP Guests Manage special room assignments and suite occupancies Assist with welcoming VIP guests by escorting them to the Executive Lounge and to their rooms Ensure all VIP room standards are met and amenities are in place before arrival Manage the Guest Relations Desk in the hotel lobby Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements Maintain inventory of Guest amenities Demonstrate current knowledge of all hotel products and services Offer a professional manner with an emphasis on hospitality and Guest service What are we looking for? Assistant Manager Guest Relations serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the